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TrainingZONE LearningWIRE - Issue 196
25 March 2002
https://www.trainingzone.co.uk
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***** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES *****
.........Validation versus evaluation...relaxation tips for
presenting.........ready-made materials to save you time...
........issues in call centre training.....................
***** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES *****
Editor's note
=============
Among the regular questions cropping up month after month in Any
Answers are a variety of postings looking for pro formas,
assessment tools and questionnaires to help develop staff in the
workplace. If you're looking for these sorts of materials, make
sure you check out the Library first at
https://www.trainingzone.co.uk/ppv - TrainingZONE's authors have
put together a range of invaluable documents designed just for
this purpose.
And if you're looking for a specific tool to help develop your
staff, but can't find it in the Library, we can work with our
authors to source and create something to meet your needs. For
more information, please e-mail
mailto:sphillips@trainingzone.co.uk or telephone 0117 915 9627.
Stephanie Phillips
Editor, TrainingZONE
mailto:editor@trainingzone.co.uk
The Change Works
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NEED TO MOBILISE CHANGE? Simulations can play a key role in
involving staff in implementing change. Specialist change
management consultancy The Change Works develops simulations that
cover the principal business processes including manufacturing,
office and service management, product introduction and
supply chain. To find out more, click on
https://www.trainingzone.co.uk/adredirect/the-change-works.html
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REFERENCE
=========
Find a location for your next training programme...
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Do you need to track down a venue for a course or seminar? Make
the TrainingZONE venues directory your first port of call. With
287 venues throughout the UK, from Wakefield to Warwick, Dorking
to Devon, museums to country houses, there's a great selection!
https://www.trainingzone.co.uk/cgi-site/tzvenu.cgi
Validation versus evaluation - what's the crucial difference?
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Does your training, development, learning intervention work? What
evidence could you provide to answer this question? Join our next
EvaluationZone workshop at 16:00 (BST/GMT+1) on Thursday 11th
April and learn how to speak the real language of evaluation that
means something to your Managing Director. (subscribers note,
this session has been moved from 5 April).
https://www.trainingzone.co.uk/item/75935
Ready-made materials to save you time
-------------------------------------
TrainingZONE's Library offers a variety of tried and tested
materials designed to help you develop training in your
organisation. Pdc Online's best-selling Training Needs Analysis
Toolkit is one such toolkit that provides an innovative solution
that enables you to successfully identify training needs.
https://www.trainingzone.co.uk/cgi-bin/kasbrowse.cgi?action=detail&id=2731
The Open University
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The Open University recognises corporate needs and COROUS
(Corporate University Services) is here to help you with all
your e-learning requirements. If you would like to find out more
about our service please contact us to arrange a visit.
https://www.trainingzone.co.uk/adredirect/corous.html
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NEWS AND FEATURES
=================
https://www.trainingzone.co.uk/news/index.html
This week's highlights in brief:
Employers fail to recognise and harness talent
https://www.trainingzone.co.uk/item/75784
Business welcomes action on basic skills
https://www.trainingzone.co.uk/item/75490
LSC moves to cut down fraud
https://www.trainingzone.co.uk/item/75364
Giving effective presentations - special feature article
https://www.trainingzone.co.uk/item/75395
ILA training providers appeal for explanation and compensation
https://www.trainingzone.co.uk/item/75635
Make sure you can access the many free services and resources on
TrainingZONE by profiling now.
https://www.trainingzone.co.uk/profile
learndirect
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learndirect corporate offers a flexible, innovative approach to
learning that produces real business benefit and an unparalleled
learning experience. Our customers can choose from a portfolio
of over 500 online courses from world-leading providers, and
have direct access to a team of e-learning experts. To find out
more go to https://www.trainingzone.co.uk/go/item/71138/729 or
call 08000 150750.
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COMMUNITY
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Any Answers
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Get the lowdown on the hot topics being discussed in the HRD
world this week at
https://www.trainingzone.co.uk/community/anyanswers/index.html
A selection from this week's questions:
- I'm trying to ascertain the common issues in caller training
in call centres, can you help?, asks Andy Cliff
https://www.trainingzone.co.uk/item/75546/728
- Does anyone know of any relaxation techniques for people who
have to deliver presentations to large groups?, asks Ceri-Anne
Bailey
https://www.trainingzone.co.uk/item/75387/728
- Has anyone got any ideas for 'planning' roadshows/workshops?,
asks Claire Barber
https://www.trainingzone.co.uk/item/74982/728
Thanks to Colin Williams, Tony Latimer and Eric Welburn, who
shared the benefit of their expertise with other members this
week. Make sure you receive your fortnightly edition of the
Any Answers digest by updating your news alerts at
https://www.trainingzone.co.uk/mytrainingzone/index.html
Managing your TrainingZONE subscriptions
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Copyright (c) 2002 Sift Group Ltd. All rights reserved.
May be reproduced in any medium for non-commercial purposes as
long as attribution is given.
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TrainingZONE, 100 Victoria Street, Bristol BS1 6HZ
Tel:+44 (0)117 915 9600 Fax:+44 (0)117 915 9630
https://www.trainingzone.co.uk ISSN 1474-2225
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