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LearningWire #196 – validation vs evaluation, relaxation tips for presenting, time-saving materials…


TrainingZONE LearningWIRE - Issue 196
25 March 2002

.........Validation versus evaluation...relaxation tips for
presenting.........ready-made materials to save you time...
........issues in call centre training.....................

Editor's note

Among the regular questions cropping up month after month in Any
Answers are a variety of postings looking for pro formas,
assessment tools and questionnaires to help develop staff in the
workplace. If you're looking for these sorts of materials, make
sure you check out the Library first at - TrainingZONE's authors have
put together a range of invaluable documents designed just for
this purpose.

And if you're looking for a specific tool to help develop your
staff, but can't find it in the Library, we can work with our
authors to source and create something to meet your needs. For
more information, please e-mail
mailto:[email protected] or telephone 0117 915 9627.

Stephanie Phillips
Editor, TrainingZONE
mailto:[email protected]

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Find a location for your next training programme...
Do you need to track down a venue for a course or seminar? Make
the TrainingZONE venues directory your first port of call. With
287 venues throughout the UK, from Wakefield to Warwick, Dorking
to Devon, museums to country houses, there's a great selection!

Validation versus evaluation - what's the crucial difference?
Does your training, development, learning intervention work? What
evidence could you provide to answer this question? Join our next
EvaluationZone workshop at 16:00 (BST/GMT+1) on Thursday 11th
April and learn how to speak the real language of evaluation that
means something to your Managing Director. (subscribers note,
this session has been moved from 5 April).

Ready-made materials to save you time
TrainingZONE's Library offers a variety of tried and tested
materials designed to help you develop training in your
organisation. Pdc Online's best-selling Training Needs Analysis
Toolkit is one such toolkit that provides an innovative solution
that enables you to successfully identify training needs.

The Open University
The Open University recognises corporate needs and COROUS
(Corporate University Services) is here to help you with all
your e-learning requirements. If you would like to find out more
about our service please contact us to arrange a visit.


This week's highlights in brief:
Employers fail to recognise and harness talent

Business welcomes action on basic skills

LSC moves to cut down fraud

Giving effective presentations - special feature article

ILA training providers appeal for explanation and compensation

Make sure you can access the many free services and resources on
TrainingZONE by profiling now.

learndirect corporate offers a flexible, innovative approach to
learning that produces real business benefit and an unparalleled
learning experience. Our customers can choose from a portfolio
of over 500 online courses from world-leading providers, and
have direct access to a team of e-learning experts. To find out
more go to or
call 08000 150750.


Any Answers
Get the lowdown on the hot topics being discussed in the HRD
world this week at

A selection from this week's questions:

- I'm trying to ascertain the common issues in caller training
in call centres, can you help?, asks Andy Cliff

- Does anyone know of any relaxation techniques for people who
have to deliver presentations to large groups?, asks Ceri-Anne

- Has anyone got any ideas for 'planning' roadshows/workshops?,
asks Claire Barber

Thanks to Colin Williams, Tony Latimer and Eric Welburn, who
shared the benefit of their expertise with other members this
week. Make sure you receive your fortnightly edition of the
Any Answers digest by updating your news alerts at

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Copyright (c) 2002 Sift Group Ltd. All rights reserved.
May be reproduced in any medium for non-commercial purposes as
long as attribution is given.

TrainingZONE, 100 Victoria Street, Bristol BS1 6HZ
Tel:+44 (0)117 915 9600 Fax:+44 (0)117 915 9630 ISSN 1474-2225


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