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Making a drama out of change


Steps Role Play, the drama-based training specialist, designed and delivered 20 regional workshops, in a five-week period, for property services group Trillium. The aims were to encourage all of Trillium’s staff to work together and embrace change, and also to introduce a new staff incentive scheme.

“Trillium is a very fast-moving business and we were keen to run a series of innovative, interesting and memorable workshops to highlight some behavioural issues around working together as an organisation,” said Jeanette Kail, Trillium’s Training & Development Manager. “After considering a range of training providers, we appointed Steps Role Play and their team worked with us to design an appropriate interactive format.”

Called Trillium Matters 2000, the resultant half-day workshop was run as a regional roadshow for all 660 employees at Trillium, with around 30 staff attending each session.

“Because Trillium is such an unusual organisation, it was difficult to find a parallel company to use as an analogy,” said Jeanette Kail. “Steps created a base camp scenario with the four actors role playing members of a peacekeeping force, inviting comments from the floor to help them work together and find solutions to problems. The actors were able to ask the sort of penetrating questions that people really wanted answers to.”

Members of Trillium’s senior management team were also interviewed on stage by the Steps facilitator in character. The group’s Chief Executive, Manish Chande, attended all 20 of the workshops.

“The feedback shows that the workshops were very much a success,” said Jeanette Kail. “They were thoroughly enjoyable, they made people think about the key issues we were trying to address and the learning messages were truly memorable.”

As Trillium gears up to take on new business, it is striving to provide clients with a seamless operation.

“Drama-based training proved to be an effective way to put across very quickly the key message that we need to be an integrated company,” said Jeanette Kail. “We found Steps Role Play very easy to work with; they listened, they were creative in their approach and they were very quick to respond. The workshops they ran will prove instrumental in helping us realise our objectives.”

For more details, please call Richard Wilkes at Steps Role Play on 020-7403 9000 or see

Background notes - Established in 1992, Steps Role Play specialises in drama-based development. Based in London, it designs and produces personalised drama-based training programmes, workshops and interactive theatre productions and it brings these to life using professional role players. It also provides professional role players to enhance existing courses.

Michael Dawson


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