Yesterday I had a call from a customer. He was taking screenshots which he wanted to save in TIFF format. Previously, he would use PrintScreen or ALT + PrintScreen to copy the screenshot to the Clipboard and then use the “Paste as New Image” command in Paint Shop Pro before saving the file as a TIFF.

When he did this yesterday, Paint Shop Pro displayed the following error message: “unable to get the data from the clipboard”. I was able to replicate the problem and so began some Googling (in the old days we’d call this web research). Reading up on various forums and knowledgebase sites, it appeared that many other people had reported this problem too, stretching back to 2006, so it doesn’t appear to be a recent problem. However, nobody had come up with a workable solution.

So…I suggested to my customer that he paste the screenshot into Microsoft Paint and save as a TIFF from there. This works like a charm.

It’s not often that I’d recommend Paint, but in this instance it did the job.

For more tips and tricks please visit my blog at http://mthomas.co.uk