From 21st January, 101 new self-study activities on the topic of Customer Service have been put up on the LearningMatters business library. Structured in 9 modules this learning programme covers :
– Your Job & Customer Service
– What is Superior Service
– Presenting a Professional Image
– Know Your Stuff
– Customers with Specific Needs
– Positive Customer Relationships
– Colleagues are Customer Too
– Telephone Skills – Taking Calls
– Telephone Skills – Making Calls
All activities are available for immediate download. Introductory offer of £6.50 or less per activity for limited period only. The library now contains 1000 activities and has over 1500 regular subscribers.
Browse or buy – the choice is yours.
- Your Job & Customer Service
- What is Superior Service
- Presenting a Professional Image
- Know Your Stuff
- Customers with Specific Needs
- Positive Customer Relationships
- Colleagues are Customer Too
- Telephone Skills - Taking Calls
- Telephone Skills - Making Calls
All activities are available for immediate download. Introductory offer of £6.50 or less per activity for limited period only. The library now contains 1000 activities and has over 1500 regular subscribers.
Browse or buy - the choice is yours.
