From 21st January, 101 new self-study activities on the topic of Customer Service have been put up on the LearningMatters business library. Structured in 9 modules this learning programme covers :
- Your Job & Customer Service
- What is Superior Service
- Presenting a Professional Image
- Know Your Stuff
- Customers with Specific Needs
- Positive Customer Relationships
- Colleagues are Customer Too
- Telephone Skills - Taking Calls
- Telephone Skills - Making Calls
All activities are available for immediate download. Introductory offer of £6.50 or less per activity for limited period only. The library now contains 1000 activities and has over 1500 regular subscribers.
Browse or buy - the choice is yours.
