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New Customer Service learning resources from Echelon


From 21st January, 101 new self-study activities on the topic of Customer Service have been put up on the LearningMatters business library. Structured in 9 modules this learning programme covers :  

- Your Job & Customer Service
- What is Superior Service
- Presenting a Professional Image
- Know Your Stuff
- Customers with Specific Needs
- Positive Customer Relationships
- Colleagues are Customer Too
- Telephone Skills - Taking Calls
- Telephone Skills - Making Calls

All activities are available for immediate download. Introductory offer of £6.50 or less per activity for limited period only.   The library now contains 1000 activities and has over 1500 regular subscribers.  

Browse or buy - the choice is yours.


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