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New online training resources around call centre management

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This information is provided by David Hill of Echelon:

"The rapid growth in internet communications is having a profound effect on Call Centre Management who are having to cater for new skills and systems. Call Centres are rapidly being transformed into Contact Centres. To help those who run such centres 25 new management development activities have just been published by Echelon and can be found on the learningmatters.com virtual learning resource centre.

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