What is required to successfully implement a performance management system into a public sector service delivery organisation employing 400 staff?
Ian Nichol
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What is required to successfully implement a performance management system into a public sector service delivery organisation employing 400 staff?
Ian Nichol
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2 Responses
Performance Management
Hi
Hi I found the best way in a 200 strong organisation was to organise small in house seminars about definitions,pros and cons for all the staff involved.A blueprint for consultation was then drawn up in the light of these seminars.The final product was then turned into the pro forma,guidance notes and criteria.An away day to launch the product against the backcloth of academic and best practce examples William
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Hi
Involve the staff
There was a lot of resistance when I tried to introduce reviews in a Local Authority. The staff and unions thought that it was going to be used to sack people and make them do more work. I had to introduce a Staff Development Review rather than a Performance Review as a starting point and got a working party together made up of lots of different staff who would represent their own departments. These people came up with the whole strategy of how we would bring SDR’s in. This included communications, timescale and the actual system we would use. It ws accepted more readily because of this. The HR staff facilitated the whole process and then helped the staff on the working party communicate it to their departments.
They did need some direction from HR as to how to make the system work, but other than that it went fine with the exception of one or two Union Reps – get them on side asap.