I need to deliver a telephone skills course for general office staff , not call centre, and need a ready made course I can adapt. Please contact me if you have one I can buy off the shelf.
Regards,
Mark Gregory
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We can provide a course tailored to your exact requirements.
pdc online can provide tailored courses for delivery by you or your own trainers, tailored to your exact requirements. Cost will depend on the length of the course and number of employees.
We can provide material that covers voice, attitude, listening skills, effective questioning skills, building rapport, selling over the phone, and handling difficult calls.
For more information please give me a ring on 01423 546958 – a brief outline of some of our telephone skills training is also included on our website at http://www.pdc-online.co.uk
What happened to the other Mark Gregory?
Chill dude I was only joking
TrainTalk provides a generic communication skills package
TrainTalk provides PhoneTrain, an audio CD based telephone communication skills package which works as either self study,small group workshop or with a facilitator. You can see more on the web site http://www.traintalk.co.uk or call me on 01204 468122 Julia Young
Off the shelf telephone skills courseware
Mark
You may like to have a look at New Wave Management Training on our website – http://www.office-associates.co.uk.
We have a range of off the shelf training materials – Facilitator Guide and Participant workbook, including one on Telephone Service Excellence.
Regards
Margaret Sergeant