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Reviewer profile: Angela Busby



Angela Busby:
In her role as Assistant Manager of Professional Development, Angela is responsible for the national coordination of training and professional development for the Group Insurance Underwriting department. She supports staff located in Winnipeg, Manitoba (Head Office); London, Ontario; Toronto, Ontario; and Montreal, Quebec.

Angela’s responsibilities are as follows:

  • 1. Initial training

  • 2. Learning and development activities

  • 3. Information and Knowledge management support

  • 4. Process support

Her experience covers over 20 years as an adult education and quality process specialist, 13 years as a college instructor, instructional designer and consultant, and knowledge as a Business Development Consultant assisting small to mid-size businesses in developing business improvement plans and quality programmes.

Angela’s qualifications include:

  • Fellow of the Institute of Continuing Professional Development (UK 2001)

  • Certified Canadian Management Professional – Institute of Professional Management / Canadian Management Professionals Association

  • Certified Technical and Professional Development Trainer (includes technical writing and process manual design)

  • Baldridge Award for Education Self-Assessment Training (ASQ)

  • Quality Management Professional -- Internal Audit / Process; analyst / designer (University of Manitoba)

  • 2000 Manitoba Quality Network – Quality Champion

  • 2001 / 2002 Manitoba Quality Network – Silver Quality Award, Herzing College (Winnipeg Campus) Quality Team Leader/Quality Assurance Manager

  • Two time recipient of Teacher of the Year Award, Herzing College (Winnipeg Campus)

  • Recipient of Teacher of the Year Award (all campuses), Herzing College

Books reviewed:

  • Internal Communications – From Information to Inspiration: Richard Mosley, 2006


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