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Customer Service 1 – Knowledge and Skills

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Why traditional training methods no longer work

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The core principles of challenging coaching pt1

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Trainer’s Tip: The barefoot project manager

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What is effective training delivery?

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Leadership and the art of asking questions

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How to achieve professional excellence?

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How to make your meetings magic

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No one cares! Crappy Performance Management Rule 2.

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NLP Case Studies

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Insight: How is elearning used across Europe today?

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News: Leadership training for senior Whitehall staff

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Cameron: We’ll make apprenticeships a gold standard

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News: Hayes launches independent review of professionalism in the FE and skills sector

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Insight: Apprenticeships must provide more value for money

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Top ten tablet apps for L&D professionals

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Contentment is how you feel when you’re doing nothing; happiness is what you feel when you’re doing something.

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Workplace coaching and the art of listening

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Six hidden benefits of a learning management system

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Diary date: Online Educa Berlin

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