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Something old, something new, something borrowed, just for you!

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WOLCE day two

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CIPD: We must invest in leadership training

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A new world for business: Part 2

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A new world for business: Part 1

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Employees more interested in training than benefits

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Leader development: There is no theory of ‘everything’

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Trust me, I’m a leader

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Wanted: world class training booking system

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Leadership: Time to get it right

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Dr Peter Honey: Learning doesn’t have to be fun

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The catalyst to accelerated learning and performance

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A framework for social learning in enterprise: Part 3

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The Business Case for First Call Resolution

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Is Customer Effort the Next Customer Experience Metric?

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I Want to Be a Customer Service HERO

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A framework for social learning in enterprise: Part 2

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A framework for social learning in enterprise: Pt 1

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Welcome to the ‘confessional’

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Book review: NLP – principles in practice

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Most read this week

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The UK Government’s AI action plan: What learning and development teams need to know and do right now

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The power of reflection time

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Five ways to build adaptability and unlock human advantage in 2025

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Mastering skills personalisation: Navigating the pitfalls of skills frameworks

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