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Introducing the new professional body at the heart of learning & development

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Is Customer Effort the Next Customer Experience Metric?

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I Want to Be a Customer Service HERO

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Is it OK to talk with the managing partner?

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5 tips to giving feedback which is accepted first time around

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A framework for social learning in enterprise: Pt 1

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How do you treat your waiter?

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Who will you trust? (part 1)

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Book review: Coach Yourself to a New Career

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Trainer’s tip: Networking

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The body language clinic: Mysterious misconceptions

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Twitter – an absorbing waste of time, or a powerful business marketing tool?

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NHS training ‘needs redistribution’

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Will your organisation get an ‘A’ for learning, but an ‘F’ for value of investment?

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Northampton here we come…

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New report: Outsourcing competency in question

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Why it’s important for HR to network

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Losing your grip on staff engagement?

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Employees Avoid Responsibility – How to Fix It

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Value selling: Warren Buffet-style

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Most read this week

Beyond the hype: What’s really happening with AI in learning systems

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Trending

Case study: How South Western Railway boosted leadership excellence (and L&D’s credibility)

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The daily learning challenge: Make L&D work for hybrid teams (without breaking the budget)

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Individual learning: The first ‘I’ of real learning

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Human-centred leadership

Leaders need to stop the self-sacrifice cycle

How to escape the relentless pace of leadership

Middle management’s biggest challenge

The role of emotional intelligence and self-compassion

Unlocking courage

We need braver leaders, so how do we get them?

© HR Zone Ltd 2025

© HR Zone Ltd 2025