One Response

1. Buying in Training
   Evan
   Here are some of the most common criteria (which I have just researched for a forthcoming article):
   o The match to the buyer’s requirements – the compliance with the specification and, more subtly, the potential fit with the organisational culture
   o Going beyond the minimum – adding value and offering alternatives
   o Similar experiences – evidence of success in this type of work with other clients
   o Credibility and reliability – qualifications, experience and will they be around for the long term
   o Innovation – imaginative yet practical designs, methods or ideas
   o Quality – indicators of high standards such as awards, published work, evaluation results
   o Professional Capability – expertise in learning, design and evaluation; do they practice what they preach
   o Customer focus – real emphasis on your needs; clear and responsive relationship management
   o Value for money – the relationship between the above and price
   o How well the proposal is put together

   For some types of training you may require sector experience (eg has previously worked in the electonic entertainment sector, if that is your sector) but for others you might actively avoid it (eg where commercial confidentiality may be paramount).
   Hope this helps
   Graham