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Soft is hard – measuring soft skills training


EvaluationZone workshop - learn how to measure the development of soft skills.

Limited free places in this workshop are available (normally subscriber-only). Email us now to join in, and end your doubts about soft skills evaluation!

Friday 3 May, 13:00 hrs

Have you ever heard the phrase 'soft is hard'? Do you know what it means? Well, improving customer satisfaction might be regarded as needing a range of soft skills but the only way to prove that customer satisfaction is improving is to check on customer retention, sales and referrals. All of these will result in hard measures – sales volumes and increased profits.

How about trying to get managers to coach their staff? Or what about a counselling service for employees? Why should regard these skills as important? Because we believe managers who act as coaches get the best out of their team. They get the best results. Counselling hopefully deals with issues that prevent employees from giving their best at work. Resolving these issues should show a reduction in absenteeism, sickness or stress. But again the real results will be hard in terms of reduced absence costs, reduced overtime or replacement staff costs.

Soft is most definitely hard.

Join our next EvaluationZone workshop at 13:00 hrs(BST/GMT+1) on Friday 3rd May and learn how to translate the soft into the hard, convert the intangible to the tangible and bring clarity out of the nebulous.

Most training professionals get involved in soft skills training and development and find it extremely difficult to evaluate the results of their efforts. Some try to actually measure soft skills improvements in behavioural terms. This may help to validate the training but it does not provide the £ sign evaluation that convinces managers that soft skills development really does make a difference.

Here are some of the issues we will be covering during the workshop: -

  • Can all soft issues be translated into hard measurables?
  • Can we really make a clear distinction between soft and hard skills?
  • How do I convince reluctant managers that time spent coaching their staff is time well spent?
  • How would I put a business case together for a soft skills programme?
  • Empathising and listening skills are an absolute must for any manager but can I really demonstrate this to them in terms of results?
  • This workshop may help you to take a very different approach to soft skills development – soft can certainly be hard but it doesn't have to be difficult.

    Subscribe now to EvaluationZone and join us online on Friday 3rd May at 13:00 hours (BST/GMT+1).

    EvaluationZONE - a year's expert guidance on calculating what your training is worth, for the price of a one-day event.


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