1. We are just beginning to set up a training team within IS. Our goal is to have this team train or assist with the training of applications installs and upgrades. Has anyone started a training team from scratch? If so,
a. How did you determine what projects the training team would assist on? We have well over 20-30 system initiatives in progress at any one time and will not be able to provide training for every one.
b. How many people did you staff your training team with initially and what positions were there people (technical writers, trainers)
Kyle Harper
2 Responses
Some ideas on what to try.
To determine in which projects you should offer training, I would suggest you interview the managers of the various areas and determine, for each area, how vital to them is training in any skill etc. From these answers you can decide training priorities.
How many people of what nature depends a) on how much training you are to do and b) how many people you have to cover this – trainers (who preferably should also be the writers) and admin staff (event call-ups, provision of resources etc.
Starting a training programme
Hi Kyle,
I have set up training departments from scratch and planned all activities, including resource management.
Please drop me a line with your email address, as there is far too much information to convey within this limited space.
Kind regards,
Clive