Learning to communicate
Never assume. To be quite honest we could end this article on communication with that one simple piece of advice. It is so obvious and yet it is something which we all have been guilty of from time to time. When we think we have given simple instructions yet haven’t stopped to check understanding, when […]
5 Ways To Supercharge Staff Training Presentations
The question of how to create a supremely engaging presentation when training staff is one that’s rumbled on for decades now. There’s plenty of rhetoric surrounding how long is the perfect duration of a training presentation, and how many slides to cram in before the audience begins to lose focus. When creating a presentation with […]
Debunking the emotional intelligence myth
Getting to grips with your emotional intelligence may be easier than you think. It just takes an open mind and self-belief. Think of a time when you were in flow. Either on your own, or in a group or team. One of those times when things just seemed to happen really naturally and easily. When you […]
Most-read TrainingZone articles of 2018
Here’s a roundup of the most-read TrainingZone articles and reports in 2018. Topics span leadership, soft skills, digital learning transformation, neuroscience and more. Check the list and make sure you haven’t missed out on what your peers have already read! Which TrainingZone articles grabbed the attention of L&D professionals in 2018? Explore our list of top 10 […]
Why you need to nurture Emotional First Responders in the workplace
What is an Emotional First Responder? And how can these individuals bring emotional stability to workers, particularly in uncertain times? Wherever there are people, there are emotions. This extends to the workplace, even though we often don’t like to admit it. Our offices are filled with intricate, interpersonal dynamics like hurt feelings, excitement, and fear, and these emotions […]
How to give constructive feedback
As a manager you may occasionally have to give feedback for poorly executed work. The real skill is how you handle the communication process, ensuring your criticisms are tactfully asserted and the recipient leaves feeling supported and motivated to improve. There’s a meme going around that shows the difference between leadership and management. It’s a little stick figure graphic of […]
How to become an effective delegator
Do you delegate tasks without due consideration, only to be disappointed by the results? If so, perhaps it’s time to stop and rethink the way you respond. I get to hear the frustrations of many leaders in my line of work, and there’s a common theme in what they complain about: Why do I get so many […]
How can technology encourage teamwork?
The foundations of great collaborative work are cemented by a shared purpose, clear goals and cohesive team behaviour, but what if these could be enhanced by incorporating digital technology? The American Dream is a lie. It’s not about you, your hard work, your tenacity and your smarts. Humanity’s greatest achievements remind us that individuals contribute but teams are what make […]
How to meet the training demands of remote workers
There is growing evidence that a workforce consisting of remote workers and contractors is here to stay. Managing the learning and development of a workforce that is globally distributed presents a challenge to traditional training practices, so what are the solutions? A remote workforce is by no means more difficult to train if the right approach […]
Emotional intelligence
The Benefits of Mentors for Young Entrepreneurs
Successful entrepreneurs often cite hard work and continuous learning as the two main foundational aspects of their performance. It may come as a surprise to learn that mentoring is also a positive documented factor that affects novice business owners, especially those of a young age. According to the International Journal of Evidence Based Coaching and Mentoring, mentorship […]
Why empathy is a must-have skill
Empathy is a tough skill to develop and maintain, particularly in a busy, sometimes stressful workplace setting. But it’s a crucial attribute for ensuring colleagues work well together. Below are three development areas that can help employees to boost their interpersonal skills. Developing skills that are uniquely ‘human’ – such as active listening, caring and nurturing […]
L&D Lessons Entrepreneurs Should Take from Traders
Recently, I talked a lot with traders, due to the launch of one of my new projects (I will be ready to talk about it in a short time, but not now). This experience helped me realize that there are so many things that professional traders and business owners can learn from each other, but […]
Creating Effective Customer Satisfaction Surveys
Clients expect an exceptional experience with your organization, and unfortunately, customers discuss terrible buyer experiences more than they’ll boast about good ones. Research found that more than 77 percent of customers will pay more for a superior brand experience, however just 1 percent feel that sellers consistently meet desires. A buyer satisfaction overview can be […]
How to up your networking game at L&D events
Networking is a vital skill for all learning & development practitioners. But it can be a daunting effort for even the most socially savvy. Here are some tips on how to get the most out of face-to-face networking events. I run a network for people who are passionate about learning, and my in-company members often […]
Defining who should be involved with the development of your OD strategy
People are the most important part to any OD strategy, making it vital that stakeholders from across the organisation should be involved when developing an OD strategy. There will be several different levels of involvement, ranging from those who simply complete a survey as part of the consultation phase, through to those who are responsible […]
The Importance Of Face-To-Face Training
The modern era has brought with it absurd notions that digital technology is always the best tool for the job, regardless of what challenge a company is facing. This has unfortunately translated over into the HR sector, too, where the prevailing consensus is that digital training initiatives are miraculously effective and the guaranteed way of […]
Planning to succeed
Are you indispensible? If the answer is yes then, to put it bluntly, there is something wrong with the way your company is set up. No one in any organisation should possess a reservoir of knowledge or skills which cannot be replicated elsewhere. To do so leaves your business and its customers vulnerable to the […]
Personal Brand
Okay so it’s been around a while now and I apprecaite it’s not the latest thing out there but keen to explore and understand what it means to others. What’s key to you and why? Okay so it’s been around a while now and I apprecaite it’s not the latest thing out there but keen to explore […]
Teaching Employees to Leave Their Mark
In the world of professional wrestling, career achievement boils down to a performer’s ability to “get over”. Getting over means making your character work to the point of eliciting cheers if you’re a good guy, boos if you’re a bad guy, and to elicit enough passion for people to spend money to see you. Since […]
