Values vs the Customer Experience

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I’ve been in dispute with one of our suppliers. It’s a rare event that causes the frustration that sometimes results in tweets that make me appear slightly more cantankerous than Victor Meldrew and slightly angrier than Mr Trump on one of his angry tweet days. (I’ve realised that I really only use my personal Twitter […]

Directors need training too

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What skills do you need to be a successful board director in today’s agile environment? Some skills such as leadership and communication almost go without saying, being intrinsic elements of a lifelong learning commitment which leads towards a position of responsibility. However, there are other skills which are equally important but perhaps do not receive […]

Strategy Creates Conflict

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You probably think that you have a strategy for your business. That is extremely unlikely. It’s unlikely because a strategy is a plan for what you’ll do in the future to achieve some objective or reach some goal. The problem is that your plans are in the future, and the future is uncertain, and you […]

How to create a culture of continuous learning

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So much of business discourse – be it in the media, the boardroom, or around the office watercooler – is dominated by discussion around how established companies will survive and thrive in light of sweeping technological and societal changes. Younger companies have less to worry about. Such changes are the foundation of their business models […]

Common sense in Business Management

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After more years than I care to remember, firstly in management myself with rising degrees of seniority, through to today running my own training and development organisation, it never ceases to amaze me that what I consider simple common sense just does not occur to many people. Is it just me? Have I clouded my […]

Leadership: the three top skills all leaders need

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You are probably used to tapping into a variety of skills, techniques and competences to manage people, teams and get the most out of them. You probably have to learn quickly to develop and foster what you don’t have. Despite this, you may not have thought about these three critical skills that supercharge performance, productivity […]

Leadership V Management Training Exercise

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Hi, Hope somebody can help me…. Does anyone know of any good exercises to explain / demonstrate the differences between Leadership and Management – group size of 6 – 8 ?? Many Thanks Dean Hi,Hope somebody can help me….Does anyone know of any good exercises to explain / demonstrate the differences between Leadership and Management […]

Leadership: the problem with managers and how to upskill them

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Poor old managers. They really get it in the neck, don’t they? They’ve got top-down pressure to deliver more with less, little time to translate or enthuse their own teams with the need for more, better or faster work, and still less time or encouragement for personal or professional development. In learning and development we […]

Leadership: ditching the cult of the individual and embracing ‘communityship’

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In part one of this feature, I explained why leadership development programmes as they stand today are unfit for purpose. Very little has changed in their design and content since the last financial crisis, and yet today’s world is markedly different, even to those times just a decade ago. Below, we’ll look at how and […]

Leadership development: leaving behind a corrosive culture

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For most organisations, the development of the next generation of leaders is a priority.  The spend on leadership development certainly reflects this. In 2019, the leadership training market is worth US$366 billion globally, according to a Training Industry Inc. research report.  Leadership development is big business. Growth continues, but its impact is doubtful. Even immediately […]

Leadership: why adaptability is the must-have skill for leaders today

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Leadership programmes are littered with coaching models, strategic planning canvases and commercial awareness simulations. Whilst all this stuff is still relevant and important, it’s not what will make a leader successful, only passable.  Every industry and workplace will continue to be disrupted by technology, and therefore adaptability is often cited as the number one attribute […]

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