Problem solving techniques: creative options for trainers and facilitators
As trainers, our job isn’t to solve an organisation’s problems, but rather to give teams the tools to solve any issues themselves. Therefore this article will provide some techniques to help get people thinking differently and collaborating better. As leadership and management become more focused on collaboration rather than command and control, it’s essential that trainers […]
What’s aspiration and what’s bullying?
There’s a thin line between a high-performance workplace with high expectations and an organisation poisoned by bullying. It’s a line that’s getting thinner with the intensification of 21st century working (via IT, always on working and use of performance targets). As Amnesty International has found in recent months, getting the balance wrong has serious consequences. […]
Video: putting John Adair’s leadership theory into action
John O’Brien says using an Action Centred Leadership approach to focus on the team, the task and the individual is as relevant today as it’s always been. In this video John O’Brien explains how using John Adair’s Action Centred Leadership model helped him turn a failing business around: “About 30 years ago, when I was […]
7 Tips For Improving Empathy in CS Teams
Poor customer service is costly. Businesses are losing 75 billion dollars annually, because customers don’t feel as if they are being treated as they should. What’s more important though is that customers often don’t complain directly when they are upset. They simply find another business to work with. In many cases, the problem isn’t a […]
How to future-proof your career from automation
There has been much discussion centred around the impact of AI, automation, and robots on the future of work. Many people are divided on whether or not it is a good thing that more and more machines are implemented into the workforce at an ever-increasing rate – otherwise known as Industry 4.0 or the fourth […]
Managing & motivating multiple generations
The term ‘HR headache’ typically refers to a type of in-work behaviour that’s likely to result in someone from the HR team having a number of company compliance forms to fill out and difficult conversations to be had. But one thing that will be causing one of the bigger headaches for HR teams is the […]
Multi-team membership: good or bad for business?
Multi-team membership can be hugely beneficial to both organisations and individuals, but it’s essential that employees who belong to these teams are properly supported. While it’s been some time since John Maxwell first coined the term “teamwork makes the dreamwork”, his words still ring true for many people today. Yet, there are probably an equal […]
Employer Branding. How Companies Draw New Talent
When we think of branding, we think of those tactics that are used to attract patrons and customers to a business, product or service. Branding aims at creating loyalty, trust and ensuring growth. But branding also means attracting the right talent to a companies workforce. Enter Employer Branding. When today’s talented job seekers hit the […]
Crisis management: what makes a good leader?
It seems like forever since I took in my camera film to the chemist for developing or paid for anything by cheque. A clear reminder of the impact digital has on our everyday lives. How organisations operate and how they interact with customers is almost unrecognisable from just 10 years ago. But there is one […]
How to prove the ROI of employee recognition
The best businesses are the ones that are always looking for ways to improve, to enhance their offering and get the best out of their people, and for some time it’s been well recognised that having highly motivated and engaged employees is the foundation for which an organisation can grow and become successful. But one […]
How to recognise achievers, not self-promoters
We’ve all probably come across at least one co-worker throughout our careers that was quick to let everyone know about their achievements throughout the day and angle to take centre-stage during team meetings. And whilst for the more-discerning of us this may just be something of an annoyance, maybe even something to expect from working […]
How To Grow New Managers In Your Company
Everyone knows that a great manager can make life enjoyable and the day go by faster, while a terrible one can turn a decent job into utter misery. Many managers rise through the ranks of the same company, and business owners must do everything they can to turn new managers into great managers as soon […]
5 Secrets to Become a Successful Entrepreneur
In order to become a successful entrepreneur, you might want to look at others who have achieved this goal before you and start asking some questions. The first mistake that you want to avoid is focusing too much on what they’ve accomplished. You see, the degree of their success may be attributed to some specific […]
To Turn a Profit: Investing in a Startup
Investing in a startup that holds great promise can mean fame and massive fortune for the company and its shareholders. However, many are unaware of the depth of responsibility that falls on the early investors of a budding company. Investing in a single company can be a risky gamble for many. If you are ready […]
Six Tips to Improve Your Management Style
The world is constantly becoming increasingly complex, and this applies to management as well. Gone are the days when you could just be result oriented and expect everything else to fall into place. The successful manager of today needs to possess a variety of hard and soft skills. He or she must ensure all employees […]
L&D in the UK Survey
Our 2nd Annual Survey looks at the Grassroots of L&D in the UK. We are asking the questions to help anyone involved in L&D to learn from their peers about what’s really happening with L&D departments in the UK. Full results will be published in early Feb, including our summary and analysis. The survey takes […]
Finding Leaders Within Your Organization
The success of your firm depends on the kind of leaders that you have. Your firm has to have a plan for current leaders and future ones. There has to be a grooming system in place so that when the current managers retire or leave, there is already someone that can replace them. Although you […]
Individualism vs Collectivism
On Saturday, The Guardian reported a generational divide on the question of whether we should pay more tax to finance, amongst other things, the NHS. For me, it highlighted the great challenge of the human condition – the eternal conflict between what’s best for us individually, and what’s best for us collectively. When we’re young […]
Basics of Starting a Franchise Business
Buying a franchise is a choice that a lot of first-time entrepreneurs opt for in order to provide their business with a head start. On the one hand, running a franchise provides you with an independence that you’ve always dreamed of, while, on the other hand, it gives you an assistance of having a major […]
Can business leaders do more to benefit society?
A new report has found an alarming negative shift in younger workers attitudes towards the businesses that employ them and leaders within companies too. The latest annual Millennial Survey carried out by Deloitte uncovered that the large majority of millennial workers don’t believe businesses behave ethically or with good motivations. Also notable was the huge […]
