Learning Live 2014 [LIVE COVERAGE]
Watch our live coverage of this year's Learning Live right here. the event takes place from 10-11 September 2014. Live Blog Learning Live 2014 window.cilAsyncInit = function() {cilEmbedManager.init()};(function() {if (window.cilVwRand === undefined) { window.cilVwRand = Math.floor(Math.random()*10000000); }var e = document.createElement(‘script’);e.async = true;var domain = (document.location.protocol == ‘http:’ || document.location.protocol == ‘file:’) ? ‘http://cdnsl.coveritlive.com’ : […]
Perception versus reality in L&D [INFOGRAPHIC]
The GoodPractice Learning Trends report gathers feedback and opinion from the UK’s senior L&D community about the key issues and challenges they face. This handy new infographic summarises five key findings from the report and highlights some important questions that every L&D department should consider. Crammed full of new research, insights and analysis into the […]
How A Leader’s Mood Affects Team Performance
A leader’s emotions are the secret driver of great performance. Research on emotional intelligence in the workplace has found links between a leader’s emotional maturity and business success. A leader’s emotional style sets the tone in the office. Through their moods, leaders have the power to create a work culture that is either positive and […]
The Myths of Customer Service
Exploding the myths of popular customer service phrases. All credible until you look beyond the words….. 1. The customer is always right If they were we'd be out of business! Sometimes the customer has been mislead or misunderstood. So maybe the phrase should be: 'convincing the customer they were less right than they thought they were'! […]
Are you in the zone?
Not feeling too motivated? Bryan McCrae says all that can change – you just need to understand resilience. With huge sporting successes in the last couple of years, Britain winning 65 medals in the 2012 Olympics then Andy Murray winning Wimbledon, it shows that with the right motivation you can achieve the unthinkable. So, what […]
Exceptional customer service – feel the love!
What differentiates exceptional customer service from good service? It could be to do with 'feelings' – how the recipient of service feels afterwards. If customers and clients walk away from an interaction with us with a warm, positive feeling then whatever we did is an example of exceptional customer service. In other words we 'delighted' […]
The power and value of execution pt5
In the penultimate of his six-article series, Jonathan Kettleborough concludes his look at the key ingredients for ensuring flawless execution within a successful L&D department. In the first article in this series I looked at the three key issues that L&D professionals need to focus on to ensure they execute flawlessly. These were: always deliver […]
The power and value of execution pt4
In the fourth article of this series, Jonathan Kettleborough continues his look at the key ingredients for ensuring flawless execution within a successful L&D department. Empowered staff are the ones who fix problems, who go the extra mile to make sure you’re booked on the right course, who say ‘no problem’ when you ask them […]
The FACTS of performance management
Ian Day and John Blakey continue their series on challenging leadership. This time, the focus is on performance management. “We need to get rid of David, he’s just not delivering. Sort it out for me” said the director to the human resources manager. In my former career in HR I remember several conversations that started […]
The power and value of execution pt3
In the third article of this series, Jonathan Kettleborough continues his look at the key ingredients for ensuring flawless execution within a successful L&D department. In the first two articles I looked at the three key issues that L&D professionals need to focus on to ensure they execute flawlessly. These were: always deliver to meet […]
The power and value of execution pt2
In the second of six articles, Jonathan Kettleborough continues his look at one of the key ingredients for a successful L&D department – the ability to execute and deliver on promises – and do this time and time again. Let's assume you are working for an insurance business who is deciding to target the over-50s […]
Ten ways to stop being distracted
Graham Allcott returns with more good advice about…oh look, an ice cream van! At work we face a myriad of distractions, getting in the way of what we're trying to achieve. Some of these distractions are an unavoidable fact of life, yet there are lots of these annoyances and temptations that you can do something […]
The power and value of execution pt1
In the first of six articles, Jonathan Kettleborough looks at one of the key ingredients for a successful L&D department – the ability to execute and deliver on promises – and do this time and time again. “Strategy gets you on the playing field, but execution pays the bills." – Gordon Eubanks, microcomputer industry pioneer […]
Success and the ability to change
From premier league giants like Chelsea to England’s ashes-winning cricketers, what's the winning formula? Bryan McCrae analyses the psychology of success. They all have coaches working with them in the background. These are top athletes who want to remain at the top of their game. So in business, how can you expect to be at […]
L&D industry insight: Ben Hunt-Davis
In the second of our insight series, we speak to Olympic gold medallist Ben Hunt-Davis about how his career in sport informs his work with business, and how organisations can bring true Olympic performance to the workplace. L&D industry insight: Ben Hunt-Davis by Trainingzone on Mixcloud In the second of our insight series, we […]
A – Z of free teambuilding resources
There are masses of free teambuilding resources for trainers on the net. Here is our pick of the best. About.com Education A solid favourite, this site provides a host of original and fun teambuilding and icebreaker exercises. Brainstorming A bit of a one-stop shop for brainstorming activities available to download free of charge for 30 […]
‘L&D’: Almost as unfashionable as ‘personnel’
Iain McAdam looks at the changes in organisational development and L&D recruitment. The evolution of traditional technical training functions into sophisticated end-to-end strategic L&D functions over the past few years has changed the recruitment market for development professionals quite considerably. Many development professionals now perceive the term ‘learning and development’ as almost as unfashionable a […]
L&D: A titanic waste?
This month Stephen Walker analyses the term 'L&D', examining its constituent parts. Learning by itself is worthless to the employer if it does not lead to greater capability. Developing capability is what delivers the return on the investment in learning. Each depends on the other. The private sector spent £49bn on training in 2011, but […]
Has performance support come of age?
Simon Meager surveys the changing world of just-in-time learning and performance support. The big question on everyone’s lips is: what can we expect workplace learning technologies to look like in 2013? The answer is a performance support solution. While this might not be a new answer (but rather an old answer marrying together a new […]
How to create a personal vision
Workplace wellness expert Liggy Webb has more goal-setting tips for the community. "The vision that you glorify in your mind, the ideal that you enthrone in your heart, this you will build your life by, and this you will become." – Anonymous It’s empowering to know that we are so much more in control than […]
