4 Lessons From Training a 7-Figure Remote Team

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Ensuring your team has the right mix of skills to execute your business objectives is one of your key responsibilities as a leader. When the right mix of skills is in place, everyone wins. Your team feels a sense of confidence, efficacy and being valued. Your customers enjoy a quality experience that only is possible […]

A Changing Workplace: Rethinking Talent Management

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There’s no doubt about it: our world of work is evolving at breakneck speed. Digital disruption and an explosion of technology is radically transforming the way we work. Talent is still in short supply and roles that didn’t even exist 10 years ago are becoming crucial to fill, yet there is an underlying fear that […]

Why on-the-job learning may die at the hands of automation

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In Gartner’s 2020 trends report on the future of work, challenges such as the unethical use of employee data, the need for radical transparency and the ever-rising demand for remote work – although significant – may be of little surprise among employers. One more unexpected trend, however, is the elimination of on-the-job learning. Gartner’s research […]

Can Soft Skills Make Businesses More Profitable?

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Many international studies on the impact of soft skills in the workplace have found without question that they are skills that employers require across all aspects of business. A good example of this is Deloitte’s Global Human Capital Trends 2018 research, which surveyed more than 11,000 business leaders and found that future employees most sought-after […]

HOW ARE BUSINESSES RESPONDING TO SKILLS GAPS?

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For 12 years, Global Knowledge has been conducting a Skills and Salary survey.  Over a decade of insight allows us to see the trends and cycles, helping us predict the training landscape.  It’s clear that 2020 is going to be a year where commitment to skills development may separate the wheat from the chaff.  Skills […]

Coaching: If you manage people, you’re a coach whether you like it or not!

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You may have seen Alister Shepherd’s excellent article on TrainingZone at the end of last year entitled ‘Why coaching is a manager’s job’. Given the time of year, you may even have resolved to be a manager who takes up the coaching challenge or, as an L&D practitioner, have resolved to help your managers accept […]

Sales training games & activities

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I’m a sales trainer and I’m looking for activities that I can use when working with clients who need to understand how to Upsell / Cross-sell. FYI, I use this McDonald’s example to explain it: Upsell – Would you like to go large? Cross sell – Would you like fries with that? I don’t mind […]

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