The five styles of human communication that consultants need to know
The well-known business adage, ‘people choose to do business with people they like’, should remind us all that whilst the consulting profession may be many things to many people, it is above all and hopefully, forever will be, a people business. It should come as no surprise then, that successful client outcomes are most often […]
How Executive Coaching Leads to Bigger and Better
After to fit your personality, this expert will help take your personal and business life to the next level. One great aspect of coaching many students appreciate is the ability to get bigger and better promotions at work after going through a coaching program for an extended period of time.You may be wondering how executive […]
Align sales training with your business strategy
Your business’s strategy, goals, and needs are what makes you unique in your field; they provide a foundation for each department, product, and employee to grow upon. It might seem obvious that training should align with the roots of your business. But how do you actually plant the seed that allows for employee development? Training […]
What sort of mindset do you adopt when you come up against obstacles or difficulties?
Emma Sue Prince is the founder of Unimenta, a free resource for practitioners delivering experiential learning or soft skills. Join them today. Let’s face it – we are all overwhelmed with information these days coming at us from every angle. From morning to night we are all suffering from a massive dose of information be […]
Choosing and utilising outside training providers
As someone responsible for delivering the training function of your business, you may feel an onus to provide the entire program solely rather than relying on others to assist with the delivery itself. A core responsibility for the Learning & Development team at any organisation is to identify the most efficient, cost-effective methods of up-skilling […]
“I enjoy team workshops as they’re often where we discover what’s really going on in a business.”
We’re always curious to hear how our members and contributors tackle the challenges that the ever-changing world of L&D throws at them. We’ve got a wealth of experience and knowledge across the site, and what better way to showcase the diversity of our community than to get them to walk us through an average day? Want […]
The best ways to become an ABAP specialist
ABAP is an abbreviation for advanced business application programming. Just like any other programming language people can learn and apply this advanced programming method. It originated from Germany where it was initially created for their SAP servers. According to experts at Third Wave, the programming language is considered as one of the best 4th Generation […]
7 trends in training that impact your organization
I often talk to training agencies in the field of communication skills development as well as HR managers who involve such agencies. Lately, we can distinguish 7 trends, each with its own influence on both sides of the field. And on the trainee, of course. What are these trends in training? Hot topics: sales, coaching […]
Improve Your Customer Support Training Programmes
According to the Customers 2020 Report, the importance of customer service will outweigh product and price as making the difference in customer loyalty. 65% of consumers already surveyed stated they had abandoned a brand after a single poor customer service experience. And, if they have a poor experience, how many of them are spreading the […]
360-degree feedback can lead to worse results – we can’t let it
Real-time feedback tools have been around for a number of years. JP Morgan is only the latest to launch its own. The tools promise a great deal. They allow employees and managers to give feedback on their colleagues in real-time on their smartphones. But are we in danger of solving one problem only to create […]
Change or die? There’s an alternative: change by choice
There is a particular word that has become very popular in recent times within business-change speak, that was thrown around a lot on the 1980s American pop psychology scene back in the day: it’s ‘transformation’. At a seminar I attended back in the ‘80s, the facilitator held up an apple and said, “If I were […]
Literary masterclass: How to write well
The most common concept of “well writing” is relative. Well – for whom? One reader will find that it is written well, others will turn their noses. It’s like with singers: in principle, the notes all fall, but someone you listen to as spellbound, but someone you can not stand. But he has his fans, […]
Why presentation training pays off
Winning business is big business, with companies typically reserving significant budgets for the likes of advertising, websites and CRM systems. Often, though, those investments will only get a company’s foot in the door, with the final decision on a contract made by way of a pitch. You’d think, therefore, that companies would invest in their […]
Micro-learning and the maturity of marketers
“The use of mass psychoanalysis to guide campaigns of persuasion has become the basis of a multimillion-dollar industry. Professional persuaders have seized upon it in their groping for more effective ways to sell us their wares — whether products, ideas, attitudes, candidates, goals, or states of mind.” [Source] That was one of the first things […]
Recruitment interview the WASP way – buzz! buzz!
WASP is a popular model to structure a recruitment interview. We’ve converted the W.A.S.P. stages into a series of behavioural competencies. It can be used to self-assess when interviewing or use as a checklist to observe other recruiters’ interviews as part of their coaching plan. Welcome Settles candidate in (e.g. refreshments; permission to […]
Video: perfect for learning & training! Here’s why
30,287 YouTube subscribers: it might not be a lot compared to PewDiePie’s 54 million, but it’s quite the amount for a Dutch physics teacher. We know from practice that videos work great in education. But not just that: research confirms that video combines really well with learning and training. Why is video learning so effective? […]
A language training solution checklist
Once a training need has been identified, the pressure is on to implement a programme that will plug the skills gap, help the business achieve its objectives and deliver within budget. There are many options out there including face to face training, remote study, electronic (e-) learning and a hybrid combination of these methods. Training […]
Feeling good about change in your workplace
Hopefully you got to read my blog last month on self-managed learning – why you should create a learning plan? Taking ownership and being in control of your learning is key to getting what you want out of your career and life. Taking this a step further, we thought essential to look at how being in control of […]
Helping our learners learn by reducing information overload
Emma Sue Prince is the founder of Unimenta, a free resource for practitioners delivering experiential learning or soft skills. Join them today. Let’s face it – we are all overwhelmed with information these days coming at us from every angle. From morning to night we are all suffering from a massive dose of information be that […]
Coffee briefing: augmented reality, leveraging your board seat and the realities of point-of-need learning
Give yourself a well-earned break and take five to catch up on some highlights of this week’s L&D news and opinion. Let us know what you think of the articles we’ve shared, and tell us what you’ve enjoyed reading too! VR in Learning Research – Our Summary & Lessons Learned (Niall Gavin) Following a three-month […]
