Hybrid learning is just learning: Don’t fall for the fad

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I am always struck by our industry’s capacity to create new shiny objects even if they are more fiction than reality! Almost every year a new fad seems to take root in our learning and development community. For example, eight years ago, I saw people earning money by claiming that mobile learning was something new […]

Beware of these customer service training mistakes

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Customer service is the lifeblood of organisations – small, medium or large. One bad experience can make 91% of customers leave the brand without explanation. No wonder, market leaders like Amazon are working towards becoming the most customer-centric company. Delivering a stellar customer experience starts with a customer service training program. A well-designed training program […]

Using Technology to Deliver Further Education

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The Covid pandemic was a digital moment of truth for universities and colleges of Further Education. The vast majority coped brilliantly and adapted with a lot of energy and goodwill. A new whitepaper looks at colleges who tackled the challenges of online learning and moved beyond improvisation to innovation and best practice with a strong link to […]

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