Beware of these customer service training mistakes

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Customer service is the lifeblood of organisations – small, medium or large. One bad experience can make 91% of customers leave the brand without explanation. No wonder, market leaders like Amazon are working towards becoming the most customer-centric company. Delivering a stellar customer experience starts with a customer service training program. A well-designed training program […]

Using Technology to Deliver Further Education

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The Covid pandemic was a digital moment of truth for universities and colleges of Further Education. The vast majority coped brilliantly and adapted with a lot of energy and goodwill. A new whitepaper looks at colleges who tackled the challenges of online learning and moved beyond improvisation to innovation and best practice with a strong link to […]

How to get started with your first IoT App?

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Over the last few years, the concept of the Internet of Things has been trending and discussed among techies widely. Many companies that are developing IoT projects have increased significantly. Not only that, but many companies have also registered a significant amount of profit in their revenue after developing an Internet of Things product. This […]