It’s healthy to be scared of public speaking
Feeling nervous about public speaking is normal and healthy—75% of people experience it. Learn why pre-presentation butterflies signal you care and discover practical tips to manage anxiety and deliver confident presentations.
Mindfulness for trainers: one session ahead of the group
Trainers can become more responsive to participants by practicing mindfulness and staying present during sessions rather than mentally preparing for what comes next. This approach allows facilitators to observe learners’ actual needs and adjust activities accordingly, creating richer learning experiences than the traditional “one session ahead” planning method.
How to tackle the skills gap: the importance of certification
Professional certifications are essential for bridging the skills gap as employers face unfilled roles in emerging technologies. With rapid technological change outpacing traditional qualifications, ongoing certification and hands-on training in agile techniques and digital tools help workers prove practical capability and remain competitive throughout their careers.
7 Tips For Improving Empathy in CS Teams
Customer service teams can boost empathy by training agents to prioritize genuine understanding over quick resolutions. The seven techniques covered include getting team buy-in on empathy’s importance, shifting performance metrics away from speed alone, teaching active listening through rephrasing, and mastering tone matching to better connect with frustrated customers.
Six ways to maintain momentum after a skills development programme
Learn six strategies to sustain momentum after completing a skills development programme, including fostering shared experiences and maintaining regular team meetings. Collaboration is essential for translating training insights into lasting workplace change and maximizing return on investment.
How to take control of your own career path
Take control of your career by prioritizing continuous professional development and self-care. Maintaining work-life balance and investing in your physical and mental health enables you to perform better professionally and develop the skills needed to thrive in today’s digital workplace.
Video: Why listening is a vital leadership skill
Effective listening is a critical leadership skill that enables better decision-making and learning opportunities. In this video, executive Maggie Buggie shares how she learned to listen more intentionally after a wake-up call early in her career.
Five ways to bolster your resilience in the workplace
Learn five practical strategies to build workplace resilience, from prioritizing self-care and taking calculated risks to bouncing back from setbacks and focusing on what you can control.
Training remote workers: four major considerations
Successfully training remote workers requires addressing practical challenges like time zone differences and implementing the right technology. Companies must use learning management systems that support asynchronous learning, reliable communication tools, and specific strategies tailored to distributed teams across different locations.
Five ways to support learners in a digital age
Discover five practical strategies for supporting learners in today’s digital environment, from minimizing distractions to personalizing learning experiences and mixing instructional formats for greater effectiveness.
Mindfulness: inviting your learners to stop before they start
Mindfulness practices help learners arrive fully present for training by pausing before learning begins. Using a technique called “coming into the room,” instructors invite participants to stop, breathe, and release distractions so they can engage more effectively with the course content.
Tailored training: harness the latest technology
Tailored training powered by technology helps organisations build employee skills and boost competitiveness. Personalised L&D programmes—using devices, formats, data, and digital tools—deliver better outcomes while accommodating diverse work arrangements and learning preferences.
Multi-team membership: good or bad for business?
Multi-team membership affects 65-95% of employees and can boost organizational efficiency, but often causes inefficiencies and burnout without proper support. Success depends on addressing challenges like the common knowledge effect and misaligned understanding among team members.
Agile development training tips to follow in 2019
Learn essential agile development training tips for 2019, including starting with foundational skills, committing to continuous learning, and integrating IT approaches across your organization. Online agile training offers flexible, accessible courses to help companies accelerate project speed and drive business value.
Let’s get critical – here are the priorities for L&D in 2019
Businesses prioritize learning and development to address critical skills gaps in 2019. Key strategies include building flexible training programs, adopting mobile-first content delivery, and incorporating experiential learning to meet evolving employee expectations and accelerating workplace change.
How to successfully manage different personalities
Successfully managing different personalities in project teams requires understanding the root causes behind challenging behaviors. One disruptive team member can significantly impact overall project outcomes, client satisfaction, and team morale. Project leaders should look beyond surface behaviors to identify underlying fears or concerns driving personality conflicts.
Mindfulness: learning to live in the moment
Mindfulness is the practice of being fully present in the moment rather than being distracted by life’s pressures. A trainer and facilitator with 15 years of mindfulness experience explores how this meditative practice benefits learning professionals and enhances the training experience.
Can we learn to be more emotionally intelligent?
Emotional intelligence can be learned and developed over time, unlike IQ. While genetics and early experiences play a role, research shows that with proper training, motivation, and conscious practice, people can improve their EI skills and become more empathetic and self-aware.
Five pitfalls L&D should avoid in 2019
L&D professionals must avoid five critical mistakes in 2019: neglecting their own development, relying on outdated approaches, ignoring industry research, and other common pitfalls that keep the sector from advancing. By recognizing these traps, learning leaders can drive meaningful progress and improve business outcomes.
How To Choose Between Online And On-Site Training
Consider these key factors when choosing between online and on-site training: your learning style, whether you prefer face-to-face interaction, the topic’s suitability for video learning, your attention span, need for supervision, and scheduling flexibility. Honest self-assessment helps determine which format best supports your progress.