I am developing a coach the coach training session. This will be specifically aimed at coaches. They will develop Customer Service Representatives telephone skills when dealing with challenging calls. Does anyone have any ideas for an approach I can take or any where I can get further information or resources from?
Andrew Mitchell
One Response
Coach the Coach
Hi Andrew.
I use Sam Bonner 0870 2424 223
sam@askhow2.com
She is a really approachable knowledge expert and the system she uses is very unique.
Give her a try.