Arjun, the director of finance meets up with Brian, the director of facilities by chance in the staff restaurant, giving him a good opportunity to find out what he really thinks about Sue's plans to drive forward quality and excellence throughout "The Company" - not sure he was prepared for what he heard. bits://v/7KKAbC0M-kCMmvSXN

Reflection point: If you were Arjun, what would you do now? You must be seen to support Sue and her plans but also know from what you have read that going for quality is NOT going to be easy, and what about others like Brian, who are just not interested?

Next week we look at getting to grips with evaluation.

See the other videos in the series:

The Company: Part one - what is professional supervision

The Company: Part two - Justifying training spend to the board

The Company: Part three - Using Self-Assessment to improve training quality

These videos were created and reproduced by kind permission of OFQT LTD. A big thank you to TrainingZone member Józefa.