Diane, the training and development manager, has been called to a meeting with her head of HR, Sophie, and wonders what new tasks she wants her to do now.

bits://v/B2wgO31C-kCMmvSXN

Reflection point:

Diane is not happy. She has more than enough work to do and now this! How on earth is she going to explain to her team that they are going to be under scrutiny? More importantly, what if the results are not good, where is that going to leave her and her team? What would you do?

Next week we look at quality management tick-boxes.

See the other videos in the series:

The Company: Part 1 - what is professional supervision

The Company: Part 2 - justifying training spend to the board

The Company: Part 3 - using self-assessment to improve training quality

The Company: Part 4 - what is this quality thing all about?

These videos were created and reproduced by kind permission of OFQT LTD. A big thank you to TrainingZone.co.uk member Józefa.