In the last episode of the first series, Arjun finally gets to meet up with Farrah, director of corporate governance and quality to challenge her about what seems like the latest quality management fad. Farrah talks a good talk, but is it enough to convince him?
bits://v/QcE6sMhl-kCMmvSXN
Reflection point:
Are you convinced by what Farrah has said? What else would you like to know before committing to working towards quality in your training and learning provision? How necessary do you think this really is for you and your business and does it really bring customers to your door?
See the other videos in the series:
The Company: Part 1 - what is professional supervision
The Company: Part 2 - justifying training spend to the board
The Company: Part 3 - using self-assessment to improve training quality
The Company: Part 4 - what is this quality thing all about?
The Company: Part 5 - quality management tick boxes
These videos were created and reproduced by kind permission of OFQT LTD. A big thank you to TrainingZone.co.uk member Józefa.
