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Christina Lattimer

People Development Magazine


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The Key Ingredient of Great Leaders and Managers


 With nearly 30 years of experience in leadership and management in many different roles, ranging from operational management to developing national people strategies. I have undertaken various learning and development roles, and latterly 10 years as an HR professional, I have only come across a handful of great leaders and managers in my working career.

The ingredient these people shared was, they were intrinsically drawn to “doing the right thing”. The “right thing” for these leaders and managers wasn’t always popular. The act of choosing for them was sometimes personally agonising, but they still made those decisions.

When questioned, many leaders and managers know what “doing the right thing” is, but quite often, mysteriously, they just don’t make that decision. Thus, opportunities are lost, credibility is questioned and results are lower than expected.

Sometimes leaders and managers don’t “do the right thing” because they:

  • Take the least line of resistance
  • Are swayed and intimidated by counter opinion
  • Don’t have the confidence to make difficult decisions
  • Don’t believe or are not in touch with their intuition
  • Are simply not brave enough
  • Are blinkered to values which are inclusive, caring and fair

Let’s face it if everyone “did the right thing” we would have little need for regulation or employment law in the way in which we have it now.

We would never unfairly dismiss or discriminate against people. We would never allow disrespectful behaviour. We would naturally want to consult with people whose very livelihood was affected by possible redundancy. We would want people to have appropriate work/life balance. Wouldn’t we?

Businesses frequently find statute and regulation to be prohibitive and frustrating. In the worst scenario, employers may see regulation as a barrier to getting what they want and employees may use regulation to beat the employer about the head when they are unjustifiably disgruntled.

I’m not advocating we shouldn’t have any regulation, or guidance or indeed laws about employing people. Safeguards need to be in place, and expectations need to be clarified. Both employers and employees need to have in place a certain amount of protection. I’m just saying if you are a brilliant leader or manager, you don’t need them in order to know what the right thing to do is, in most situations.

A brilliant leader and manager will rarely have to buy in expert employment law advice or instigate formal procedures for the sake of it. Instead, they regularly and routinely take consistent action and use guiding principles such as:

  • Draw up simple and helpful guidelines and policies
  • Have standards for everything they do which are accessible and simple to execute
  • Understand people have a life outside of the business, but expect people to work to the best of their ability when they are there.
  • Have the best interests of their employees at heart because they know a happy workforce serves their customers better
  • Know how to manage difference and still find a common thread to unite people
  • Believe the difference is beneficial to the company in a myriad of ways
  • Helps the business to survive and thrive knowing this is in the best interests of employees. As a result, they always know the bottom line and act on it.
  • Are open, honest and transparent and have nothing to hide
  • Treat people fairly giving them the benefit of the doubt whilst being firm about boundaries.
  • Use regulation or guidance positively to help shape recruitment and management expertise

When leaders and managers don’t understand how to manage difference whether it is psychological, cultural, or an equality issue, or are more concerned about speedy outcomes at the expense of the people they employ, then there is a danger unhelpful decisions will be made.

Employees who don’t respect the contractual terms and goodwill, by which the employment contract is meant to be carried out by them, can cause endless headaches for businesses, especially those struggling to survive.

Employees who don’t understand businesses have to make tough decisions, to survive or thrive, can derail a business by being resistant to change. These are the people who can waste precious energy and costs for employers and brilliant leaders and managers are skilled at nipping this kind of attitude and behaviour in the bud.

Employers need to make sure they don’t complain about regulation to paper over the inadequacies of their leaders and managers. Employees need to understand that businesses expect them to be an asset, not a drain: Do the best they can and fulfill the requirements of their contract to the best of their ability. The employment contract should be a two-way, win-win contract.

If you are a leader or manager, and you want to be a brilliant one, then it’s simple “Do the right thing”.Click on the link if you would like to find out more about “What Brilliant Leaders and Managers Avoid, (And What They Do Instead).

Christina has managed people for twenty seven years and led hugely successful teams. She has worked with people at all levels in various organisations to help them achieve their potential, and she has been actively involved in the learning and development field in a number of different roles. In latter years she worked as an HR Strategist. She has a range of management qualifications, is a learning professional with a BA Hons in Education, and is a Chartered Fellow of Chartered Institute of Personnel Development. She is passionate about people and believes everyone counts to make a great team.

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Christina Lattimer


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