The strongest line up of Business visionaries and customer management practitioners in London, April 24th, 25th 2001 at the European Conference on Customer Management: Putting the customer at the heart of UK business.

The three mentioned speakers probably make attendance worthwhile but there are 28 other speakers focused across 4 tracks

CRM
Call Centre Management
eCustomer Management
World Class Customer Service

Ask me for a brochure mailto:glenn@eCustomerServiceWorld.com

or foloow this link for more details

http://www.eCustomerServiceWorld.com/eeventsstore.asp

Glenn Henderson