Garry Platt passes on a resource that he has found useful.
Conflict Resolution (CR) is a necessary part of facilitation and everyday management.
Trainers and developers include CR techniques on many different programmes. I recently came across an incredibly useful resource which I think is probably unbeatable in this area. It is a completely free and downloadable trainer’s manual with full working notes and content descriptor.
The only proviso for use is that attribution has to remain untouched, which seems wholly fair.
www.crnhq.org/cr_trainers_manual.htm
I have gone through the material and it appears to me to be top class and worth downloading the individual sections and storing for use in various contexts and situations.
If your at all interested in this subject this is an extremely valuable resource and should not be passed up.
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