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Trainer’s Tip: Learning and Development KPIs


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Lindsay Campbell gets feedback from Martin Schmalenbach on the hottest, learning and development performance indicators around.

In generic terms I'd suggest a score card comprising the following categories - I've included a few example measures to give you an idea:

  • 1. Results: return on investment, new behaviours being demonstrated.

  • 2. Customers: satisfaction levels, percentage of internal customers who want internal training vs external training.
  • 3. Process: learner reactions, training objectives delivered, number of complaints about training admin.

  • 4. People: percentage completion of personal development plans for L&D staff, skills matrix for L&D staff.

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Learning and development KPIs.

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