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Trainer’s Tip: Performance Management Training


How do you train a group of managers that includes “old-hands” and those new to the role, in the art of performance management? Read Rus Slater's advice.


  • Sending out all the theory material in advance and insisting that it must be completed before attendance at a workshop.

  • On the day do a quick refresher on the theory to answer any questions/raise any motivation issues (a couple of hours with 12 delegates should be fine).

  • Then spend the rest of the day doing practice sessions with you (and another facilitator if you can afford it (I'm a six foot four 17 stone bald man and my second facilitators are all very different types to me, this gives the delegates a range of people to interact with) playing the role of the staff member and them being themselves. Use short realistic and generic case studies (if you can generate these in advance from the client group all the better).

  • Extract your "learning" from the feedback and analysis after the practice sessions, people who do "well" are teaching the others and so are people who don't do so well. This often proves to the newbies that they can do it as well as proving to the experienced hands that either a) they are good at it or b) they have some "bad" habits.

  • Collect all the "Learning Points" and disseminate them to the group as an aide mémoire afterwards.
  • I've been doing it like this for two years with one client and it always goes down really well.

    View the original posting:

    Delivering performance management training to a mixed ability group?

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