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Trainer’s Tip: Upward Feedback

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Rus Slater describes the unexpected outcome of a 360 degree feedback programme.


I was peripherally involved in a 360 feedback programme some years ago and it brought earth-shattering results for one particular manager.

The chap had always seen himself as the "salt of the earth" as he was an ex-shop steward. He was devastated to discover what his staff thought of him in a 360.

He hid the results, the only person of 20 delegates to avoid sharing.

I spoke to him off-line and he was stunned, but chastened rather than angry.

Later he told me he was considering his future seriously.

Later still I HEARD he had left the organisation and gone to work for a charity, where it was REPORTED he was both happier and more appreciated due to a change in his behaviours.

I take this to be a successful outcome but if he had been hurt and angry?...who knows!

Beware opening the Johari window, you may get a smell you weren't anticipating!

I hope this helps


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Upward Feedback
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