Can any one guide me on what are the Training Programs necessary for a new hotel, we have started operating only 2 months before and i am in-charge for Training and My Manager wants me to conduct a Minimum of two training programmes each month. Though i have designed some Training i am in a Dilemma of which is the best and what would be suitable for the different levels of staff? Kindly advice me on this?
Venkatesh Raja
4 Responses
Training !
Hi Raja,
I am an experienced hospitality training consultant and can help you with your question. Send me an email on parag@qcuest.com as it would need more discussion than this forum.
Parag
Training requirements
Hi,
You’ll need the following mandatory training units: –
1. Manual handling (for all staff who move objects. Those in charge should also be trained in assessing the manual handling operations overall.
2. COSHH for all staff who use chemicals etc
3. Basic safety induction into the hotel for all staff highlighting local hazards, going through safe systems of work and fire exits. Go through emergency procedures – identify responsibilities and actions.
4. Specific induction for each type of staff member going through the safe method of work for each task.
5. Food hygiene for those involved in food preparation.
6. Somebody should be responsible for risk assessments and methods of work, and should therefore be trained in this.
You will probably also want to train front desk/bar/phone staff in customer services and possibly sales, and may also need to provide training for specific software installations they are not familiar with.
Without some more specifics about the size and nature of the establishment, it is hard to give more detail – hope this helps. We do manual handling training, but I can also put you on the right road for getting othjer trainign providers if you want to get in touch. I will show you where our courses are advertised – look there for other providers
Thank you
Thank you for your answers i have already completed all the Training as mentioned in the answers.
My Hotel is a Luxurious all suites hotel with 200 Staffs and i would like to know what sort of Training might be needed for each type of Employees like Supervisors, Operational Staff (Waiters, Hosemen etc.
Hospitality Qualifications
Raja
just to add somehting new to the pot – if your hotel is England based yuu would be able to access funded qualifications for all roles within the hotel – front desk, supervirors, housekeeping, cleaning, gardeners, kitchen, restaurant and bar staff, not to forget the back office staff with business administration, IT and accounts. More information can be gained from visiting http://www.traintogain.gov.uk