Does anyone have any ideas / training materials for a short (30 min) training session on Ownership? It's for Field Service Engineers who are responsible for taking more accountability for their customer relationships.
Colette Johnson
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4 Responses
The value of ownership
Colette
Most people value the idea of ownership because it sounds right but have only a very hazy idea of what it actually is.
Try to write a definition of “ownership” and you will see what I mean.
If you don’t know what it is then it goes without saying that you can’t give it to anyone else.
The first thing is to define ownership in such a way that everybody has a very clear idea of what it is. This is a clarity that few will have experienced before.
Next put a value on ownership.
If we can see a direct cost benefit to ownership then it is much easier to understand why we are trying to give it to others.
I regularly talk to people about ownership in this way. If you E-Mail I will let you have a set of notes.
How we give “ownership” to others is probably beyond the scope of your thirty minutes but I will include a story of how it was done and let you decide whether it fits with the goals you set for your session.
Peter
v helpful
Peter,
This is really helpful and I would greatly appreciate notes! If there is any info you need in return please do let me know.
Regards
Colette Johnson
Ownership Activity
Hi Collette,
I used to run a short session on ownership and some of the activities were useful in getting delegates to think about what it actually means to take ownership.
The session used to start of with defining ownership and finding out what it actually means. Then we used to move onto a couple of work examples from our business (case studies) of when ownership hadnt been taken. The delegates then used to work out how the situations could have been handled differently by taking ownership and also discuss the possible impacts taking ownership would have had. Lastly in 4 groups brainstorm the following 4 different areas:-
Own your promises
Own yourself and your work quality
Own your relationships (work)
Own your errors.
Hope this helps.
Linda Baxavaneos
Thank you to everyone who contacted me for the notes, I hope you find them useful.
The one person I have been unable to respond to is Linda Baxavaneos whose reply E-Mail bounced the notes.
If Linda would like to provide an alternative address I will be happy to forward the notes.
Peter