Online articles available from the April issue of the TrainingSuperSite magazine:-
Making Call-Center Voices Smile: A Business Case for Better Training
(A customer service call center is a company’s statement to the world. If you’re looking for a spot in your organization where training can have an enormous impact, look no further.)
Busting Bullies
12 Ways to Keep Good People
Millennium Watch
And the Winner Is…
Meet Joe Bailey
Universal Translator? Not Quite
Why Performance Consulting Is a Mirage
Online articles available from the April issue of the TrainingSuperSite magazine:-Making Call-Center Voices Smile: A Business Case for Better Training
(A customer service call center is a company’s statement to the world. If you’re looking for a spot in your organization where training can have an enormous impact, look no further.)
Busting Bullies
12 Ways to Keep Good People
Millennium Watch
And the Winner Is...
Meet Joe Bailey
Universal Translator? Not Quite
Why Performance Consulting Is a Mirage
