This week’s training tip looks at ‘understanding human behaviour’ and is part of Don Clark’s ‘Leading, Training and Development Outline’ -
Human Behaviour Models.

All good trainers and educators know that understanding human behaviour is an essential block in the foundation of the facilitation of learning. This week’s tip deals with this subject by demonstrating how to gain understanding whilst working with a group. The theory is based on Maslow’s well-known theory of ‘The hierarchy of basic human needs as applied to the classroom’ (or other learning environment). For those not familiar with the theory it is based on ensuring that lower needs are met before moving upwards in a step-by-step progression from basic physical needs to self-actualisation. The five key needs identified by Maslow are - physical, safety and shelter, love and belonging, self-esteem and self-actualisation. for further information on Maslow visit Maslow.com.

Also covered in the topic is Herzberg's Hygiene and Motivational Factors theory, which was derived from a study designed to prove that humans have two sets of needs – Their needs as animals to avoid pain and their needs as humans to grow psychologically. More information on Frederick Herzberg and his theories can be found at Organisational behaviour notes by Wilf Ratzburg.

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