================================================================ 
                 TrainingZONE Insider – Issue 62 
                    Wednesday 16 March 2005 
       https://www.trainingzone.co.uk/community/anyanswers 
================================================================ 
********** THIS WEEK’S TOPICS ***** THIS WEEK’S TOPICS ****** 
1 Tip of the Week: Learning Retention 
2 New Feature: Trainer’s Diary 
3 How to Calculate Training Costs 
4 Review: An HR Guide to Workplace Fraud 
5 How Did I Get Here? Sandra Robson, NVQ Centre Manager 
********** THIS WEEK’S TOPICS ***** THIS WEEK’S TOPICS ****** 
Editor’s note 
============= 
To make it even easier to navigate the wealth of information and 
advice on offer on TrainingZONE, we’ll be carrying a Trainer’s 
Tip on each Insider. This tip is simply the most usable piece of 
advice shared by a member that week. If you have found a comment 
or Any Answers response helpful, why not drop me a line at the 
address below to nominate it as a Trainer’s Tip? 
And don’t miss our brand new Trainer’s Diary series. This week 
Byron Kalie takes a wry look at the world of residential 
training.   
https://www.trainingzone.co.uk/item/138260 
Regards
Claire Savage 
Editor, TrainingZONE 
mailto:editor@trainingzone.co.uk 
Mentoring Development Group – Coaching and Mentoring Conference 
/————————————————————— 
Interest in coaching and mentoring is a rapidly growing 
phenomenon, accompanied by an explosion in the range and types 
of coaching and mentoring available. Is this valuable diversity, 
or just befuddling complexity?  A conference in April will offer 
practical advice on effectively managing this complexity at a 
personal and organisational level. 
https://www.trainingzone.co.uk/adredirect/mdg2.html 
—————————————————————/ 
Trainer’s Tip 
=============== 
“Different (learning) delivery methods have different retention 
rates. The model most quoted says: 20% of what we read, 30% of 
what we hear, 40% of what we see, 50% of what we say, 60% of 
what we do, and 90% of what we see, hear, say and do! The 
highest (retention) comes from a combination of methods (hear, 
read, watched it happen) but by far the most effective is by 
getting the trainee to teach to others what they have just 
learnt.” Read more of this tip of the week from Carol Long: 
https://www.trainingzone.co.uk/item/138526 
Any Answers Answered
===================== 
Can’t Learn, Won’t Learn? 
————————— 
To find out how to get the training and business environment 
right to improve learning retention, don’t miss this fantastic 
advice (including Carol Long’s tip above).  
https://www.trainingzone.co.uk/item/138026 
Golden Handcuffs 
——————- 
You train them up, and then they leave – sound familiar? Beyond 
the obvious solution of cold hard cash, members offer 
suggestions on how to train and retain. 
https://www.trainingzone.co.uk/item/138036 
Calculating Training Costs 
————————— 
Tim Drewitt offers an invaluable method of comparing the cost of 
providing open learning opportunities against that of trainer- 
led solutions. 
https://www.trainingzone.co.uk/item/137817 
New questions posted on Any Answers include: 
============================================ 
Tom Sutherland needs an energiser to get the ball rolling on a 
leadership development proposal. 
https://www.trainingzone.co.uk/item/138437 
Clare Gibson would like to hear what other organisations are 
doing to meet the IT needs of staff. 
https://www.trainingzone.co.uk/item/138431 
Jarlath Duffy needs a role-play exercise to highlight the 
various elements of change management and the issues of 
resistance for a middle management group in the healthcare area. 
https://www.trainingzone.co.uk/item/138357 
Got the answer or want to pose a question of your own? Go to: 
https://www.trainingzone.co.uk/anyanswers 
Community News 
============== 
Selecting and Using Mentors Effectively 
————————————— 
Mentors can powerfully develop individual learning and so 
effective selection is essential. Using a questioning checklist 
approach this resource covers: selecting and choosing mentors in 
groups; learner selection of a mentor; effective mentor 
qualities; effective mentee qualities; various mentor skills; 
mentoring agreements. 
https://www.trainingzone.co.uk/doc/1737 
Browse all of TrainingZONE’s resources at: 
https://www.trainingzone.co.uk/ppv 
Trainer’s Diary: A Journey Too Far? 
———————————— 
“There was a time when it was the best thing ever. Go away for a 
few days, see another part of the world, meet new and 
interesting people.” Byron Kalies kicks off the first in a new 
series with a journey into the world of residential training. 
https://www.trainingzone.co.uk/item/138260 
Jobs and Opportunities 
———————- 
For all the latest opportunities on TrainingZONE go to: 
https://www.trainingzone.co.uk/cgi-site/tzjobs.cgi 
To view or post a tender go to: 
https://www.trainingzone.co.uk/cgi-site/tzcontracts.cgi 
How Did I Get Here? Sandra Robson, Surrey County Council 
——————————————————— 
Starting out as a secretary frustrated by the level of IT 
training offered to an NVQ assessment centre manager – Sandra 
Robson explains her career to date. 
https://www.trainingzone.co.uk/item/138421/728/608/626 
Review: An HR Guide to Workplace Fraud 
—————————————- 
Reviewer Jonathan Senior says of this book: “A useful guide for 
the busy manager to combat workplace fraud and deception 
covering such diverse areas as the functioning of the human 
brain to the handling of CVs.” 
https://www.trainingzone.co.uk/item/137700/728/608/626 
New Members 
———– 
This week TrainingZONE welcomes new members from organisations 
including: Morgan Stanley, Imperial Tobacco, Barnardo’s, Portman 
Building Society, O2, NHS, Northumbria Police, Royal Mail, 
Everest, Pfizer, Barclays and BAE Systems. 
Events 
====== 
Advertise your event here contact Phil Jones on 0117 9158634 or 
email pjones@sift.co.uk 
 
Have you Profiled? 
—————— 
In order to help us tailor the site to your requirements, please 
tell us a bit more about yourself and your professional 
interests. Filling in the profile form only takes a few minutes 
and you will then have full access to many areas that are 
available only to profiled users. Go to: 
https://secure1.trainingzone.co.uk/cgi-bin/profile.cgi?page=1 
 
Subscription Information 
======================== 
TrainingZONE publishes a range of regular newswires, 
including: 
– TrainingZONE Newswire 
– The Insider 
The TrainingZONE Insider is now available in text or 
html. To change the way you receive this newswire or to 
subscribe to newswires, select ‘my newswires and alerts’ at: 
https://www.trainingzone.co.uk/mytrainingzone/index.html 
To unsubscribe to newswires, go to: 
https://www.trainingzone.co.uk/unsubscribe 
Unsubscribing can currently take up to 14 days to process
Copyright (c) 2005 Sift Group Ltd. All rights reserved.    
May be reproduced in any medium for non-commercial purposes 
as long as attribution is given. 
================================================================ 
TrainingZONE, 100 Victoria Street, Bristol BS1 6HZ 
Tel:+44 (0)117 915 3344 Fax:+44 (0)117 915 9630 
https://www.trainingzone.co.uk ISSN 1474-2225 
================================================================
TrainingZONE Insider - Issue 62
Wednesday 16 March 2005
https://www.trainingzone.co.uk/community/anyanswers
================================================================
********** THIS WEEK'S TOPICS ***** THIS WEEK'S TOPICS ****** 
1 Tip of the Week: Learning Retention 
2 New Feature: Trainer's Diary 
3 How to Calculate Training Costs 
4 Review: An HR Guide to Workplace Fraud 
5 How Did I Get Here? Sandra Robson, NVQ Centre Manager 
********** THIS WEEK'S TOPICS ***** THIS WEEK'S TOPICS ****** 
Editor's note 
============= 
To make it even easier to navigate the wealth of information and 
advice on offer on TrainingZONE, we'll be carrying a Trainer's 
Tip on each Insider. This tip is simply the most usable piece of 
advice shared by a member that week. If you have found a comment 
or Any Answers response helpful, why not drop me a line at the 
address below to nominate it as a Trainer's Tip? 
And don't miss our brand new Trainer's Diary series. This week 
Byron Kalie takes a wry look at the world of residential 
training.   
https://www.trainingzone.co.uk/item/138260 
Regards
Claire Savage 
Editor, TrainingZONE 
mailto:editor@trainingzone.co.uk 
Mentoring Development Group - Coaching and Mentoring Conference 
/--------------------------------------------------------------- 
Interest in coaching and mentoring is a rapidly growing 
phenomenon, accompanied by an explosion in the range and types 
of coaching and mentoring available. Is this valuable diversity, 
or just befuddling complexity?  A conference in April will offer 
practical advice on effectively managing this complexity at a 
personal and organisational level. 
https://www.trainingzone.co.uk/adredirect/mdg2.html 
---------------------------------------------------------------/ 
Trainer's Tip 
=============== 
"Different (learning) delivery methods have different retention 
rates. The model most quoted says: 20% of what we read, 30% of 
what we hear, 40% of what we see, 50% of what we say, 60% of 
what we do, and 90% of what we see, hear, say and do! The 
highest (retention) comes from a combination of methods (hear, 
read, watched it happen) but by far the most effective is by 
getting the trainee to teach to others what they have just 
learnt." Read more of this tip of the week from Carol Long: 
https://www.trainingzone.co.uk/item/138526 
Any Answers Answered
===================== 
Can't Learn, Won't Learn? 
--------------------------- 
To find out how to get the training and business environment 
right to improve learning retention, don't miss this fantastic 
advice (including Carol Long's tip above).  
https://www.trainingzone.co.uk/item/138026 
Golden Handcuffs 
------------------- 
You train them up, and then they leave - sound familiar? Beyond 
the obvious solution of cold hard cash, members offer 
suggestions on how to train and retain. 
https://www.trainingzone.co.uk/item/138036 
Calculating Training Costs 
--------------------------- 
Tim Drewitt offers an invaluable method of comparing the cost of 
providing open learning opportunities against that of trainer- 
led solutions. 
https://www.trainingzone.co.uk/item/137817 
New questions posted on Any Answers include: 
============================================ 
Tom Sutherland needs an energiser to get the ball rolling on a 
leadership development proposal. 
https://www.trainingzone.co.uk/item/138437 
Clare Gibson would like to hear what other organisations are 
doing to meet the IT needs of staff. 
https://www.trainingzone.co.uk/item/138431 
Jarlath Duffy needs a role-play exercise to highlight the 
various elements of change management and the issues of 
resistance for a middle management group in the healthcare area. 
https://www.trainingzone.co.uk/item/138357 
Got the answer or want to pose a question of your own? Go to: 
https://www.trainingzone.co.uk/anyanswers 
Community News 
============== 
Selecting and Using Mentors Effectively 
--------------------------------------- 
Mentors can powerfully develop individual learning and so 
effective selection is essential. Using a questioning checklist 
approach this resource covers: selecting and choosing mentors in 
groups; learner selection of a mentor; effective mentor 
qualities; effective mentee qualities; various mentor skills; 
mentoring agreements. 
https://www.trainingzone.co.uk/doc/1737 
Browse all of TrainingZONE's resources at: 
https://www.trainingzone.co.uk/ppv 
Trainer's Diary: A Journey Too Far? 
------------------------------------ 
"There was a time when it was the best thing ever. Go away for a 
few days, see another part of the world, meet new and 
interesting people." Byron Kalies kicks off the first in a new 
series with a journey into the world of residential training. 
https://www.trainingzone.co.uk/item/138260 
Jobs and Opportunities 
---------------------- 
For all the latest opportunities on TrainingZONE go to: 
https://www.trainingzone.co.uk/cgi-site/tzjobs.cgi 
To view or post a tender go to: 
https://www.trainingzone.co.uk/cgi-site/tzcontracts.cgi 
How Did I Get Here? Sandra Robson, Surrey County Council 
--------------------------------------------------------- 
Starting out as a secretary frustrated by the level of IT 
training offered to an NVQ assessment centre manager - Sandra 
Robson explains her career to date. 
https://www.trainingzone.co.uk/item/138421/728/608/626 
Review: An HR Guide to Workplace Fraud 
---------------------------------------- 
Reviewer Jonathan Senior says of this book: "A useful guide for 
the busy manager to combat workplace fraud and deception 
covering such diverse areas as the functioning of the human 
brain to the handling of CVs." 
https://www.trainingzone.co.uk/item/137700/728/608/626 
New Members 
----------- 
This week TrainingZONE welcomes new members from organisations 
including: Morgan Stanley, Imperial Tobacco, Barnardo's, Portman 
Building Society, O2, NHS, Northumbria Police, Royal Mail, 
Everest, Pfizer, Barclays and BAE Systems. 
Events 
====== 
Advertise your event here contact Phil Jones on 0117 9158634 or 
email pjones@sift.co.uk 
 
Have you Profiled? 
------------------ 
In order to help us tailor the site to your requirements, please 
tell us a bit more about yourself and your professional 
interests. Filling in the profile form only takes a few minutes 
and you will then have full access to many areas that are 
available only to profiled users. Go to: 
https://secure1.trainingzone.co.uk/cgi-bin/profile.cgi?page=1 
 
Subscription Information 
======================== 
TrainingZONE publishes a range of regular newswires, 
including: 
- TrainingZONE Newswire 
- The Insider 
The TrainingZONE Insider is now available in text or 
html. To change the way you receive this newswire or to 
subscribe to newswires, select 'my newswires and alerts' at: 
https://www.trainingzone.co.uk/mytrainingzone/index.html 
To unsubscribe to newswires, go to: 
https://www.trainingzone.co.uk/unsubscribe 
Unsubscribing can currently take up to 14 days to process
Copyright (c) 2005 Sift Group Ltd. All rights reserved.    
May be reproduced in any medium for non-commercial purposes 
as long as attribution is given. 
================================================================ 
TrainingZONE, 100 Victoria Street, Bristol BS1 6HZ 
Tel:+44 (0)117 915 3344 Fax:+44 (0)117 915 9630 
https://www.trainingzone.co.uk ISSN 1474-2225 
================================================================				
 
				 
															


 
								