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TrainingZONE Insider #77 – Tips on engaging learners, soft skills training and mentoring


TrainingZONE Insider - Issue 77
Wednesday 29 June 2005

********** THIS WEEK'S TOPICS ***** THIS WEEK'S TOPICS ******
1 Tip of the Week: Engaging E-Learning
2 Coaches Diary: Putting it Off
3 Soft Skills Training
4 Competency Based Interviews
5 Resources: Team Development Tools
********** THIS WEEK'S TOPICS ***** THIS WEEK'S TOPICS ******

Editor's note
Each week the Insider tries to highlight just some of the
excellent knowledge sharing taking place in the TrainingZONE
community. This week I'd like to single out one member in
particular, Nik Kellingley, who to date this month has offered
advice to 22 members in our Any Answers forum. Nik's fantastic
contribution has inspired a new member of the month slot. Thanks
so much to Nik and if you would like to nominate a member of the
month drop me a line at the email address below.

Best regards

Claire Savage
Editor, TrainingZONE

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Trainer's Tip: Engaging E-Learning
"There are lots of things you could do to make computer based
training (CBT) more interesting, but before you hurtle off and
create wonderful graphics, audio etc, ask yourself why?" Don't
miss Paul Allman's advice on how to create engaging e-learning.

Any Answers Answered
Soft Skills Training
Tips on how to help staff build rapport, feel confident and use
positive language when dealing with customers.

Activities for Mentoring Sessions
Don't miss these interactive activities from Margo Murray.

Competency Based Interviews
Advice for those in the interviewees chair from David Lloyd and

Become a Super Trainer!
How can a great trainer become even better? CreativityWorks
shows trainers how to draw on their strengths. Click on the link
to find out more:

New questions posted on Any Answers include:
Clive Boorman needs suggestions for exercises or sessions to
include in a briefing on confidentiality.

Clare Bury is waiting to hear your advice on setting up a
competency matrix.

What would make you attend a training event? Tracey Thake is
keen to hear your thoughts.

Got the answer or want to pose a question of your own? Go to:

Conquering the Final Frontier of Training
There is one area of training that is almost guaranteed to have
a significant impact on the performance of an organisation but
surprisingly is largely ignored by training and development
Find Out More:

Community News
Resources: Team Development Tools
A 41-page manual for team managers and trainers to support team
building and team development. Including an initial diagnostic
activity accompanied by 12 practical activities.

Browse all documents in the TrainingZONE Library:

The Brain Bath?! Interview Nightmares
Check out these real life interview nightmares, including John
Chapman's confession to dozing off!

Coaches Diary: Putting it Off
Olivia Stefanino gets to the root of a salesman's
procrastination problem.

Review: 40 Activities for Training in Self-Empowerment
Activities are aimed at helping individuals take responsibility,
confront problems and developing a positive attitude.

Member of the Month
Read Nik Kellingley's word of caution on team development.

Jobs and Opportunities
For all the latest opportunities on TrainingZONE go to:
To view or post a tender go to:

New Members
This week TrainingZONE welcomes new members from organisations
including: RAC Financial Services, Reading Borough Council, NHS,
Ernst & Young, Gulf Air, South Yorkshire Police, GlaxoSmithKline
Pharmaceuticals, Lloyds TSB Insurance, British Gas, Furness
Building Society, Innovex, Jobcentre Plus, Abbey, and Pertemps.

Advertise your event here contact Phil Jones on 0117 9158634 or

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Copyright (c) 2005 Sift Group Ltd. All rights reserved.
May be reproduced in any medium for non-commercial purposes
as long as attribution is given.

TrainingZONE, 100 Victoria Street, Bristol BS1 6HZ
Tel:+44 (0)117 915 3344 Fax:+44 (0)117 915 9630 ISSN 1474-2225


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