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TrainingZONE Newswire - Issue 321
23 August 2004
https://www.trainingzone.co.uk
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*** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES ***
1. Feature: When Coaching Fails - Seen Through the Eyes of a Client
2. Part-Time Workers Miss Out on Training
3. Basic Skills in Decline
4. Getting the Skills Right for the new Breed of Call Centres
5. Tips to Get the Most out of Training
*** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES ***
Editor's note
=============
This week on TrainingZONE Dr Sabine Dembkowski and Fiona Eldridge
examine the findings a rare study into clients' reactions to
coaching.
The feature focuses on some of the criticisms clients put forward
during the study and aims to turn them into positive action
points for coaches and the organisations that employ them.
Also in our news section this week, a new survey shows that part-
time workers and the over-50s are faring badly when it comes to
development at work. PTP Training and Marketing who conducted
the survey, warn that this lack of training is not only unfair to
employees but counter-productive to business.
To read more on this story and share your own experiences go to:
https://www.trainingzone.co.uk/item/129660/680/608/626
Follow the links below to read more.
Regards
Claire Savage
Editor
mailto:editor@trainingzone.co.uk
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News and features
=================
Latest news and features:
https://www.trainingzone.co.uk/news/home.html
Feature: When Coaching Fails - Seen Through the Eyes of a Client
--------------------------------------------------------
Dr Sabine Dembkowski and Fiona Eldridge examine the lessons that
can be learned from a study into clients' reactions to executive
coaching.
https://www.trainingzone.co.uk/item/129311/680/608/626
Part-Time Workers Miss Out on Training
----------------------------------------
This survey of training and HR managers shows that part-time and
job-sharers make up less than 10% of training delegates.
https://www.trainingzone.co.uk/item/129660/680/608/626
Getting the Skills Right for the New Breed of Call Centres
----------------------------------------------------------
Jane Owen, UK sales director, Skillsarena looks at the changing
face of call centres and the training challenge that presents.
https://www.trainingzone.co.uk/item/129315/680/608/626
Case study: Developing young talent at Metro
--------------------------------------------
How Metro Cash and Carry International have implemented a new
programme to develop and retain talent among its younger staff.
https://www.trainingzone.co.uk/item/129051/680/608/626
Tips to Get the Most out of Training
-----------------------------------------
Celebrity motivator Pete Cohen's tips to help learners make the
most of their career development.
https://www.trainingzone.co.uk/item/129251/680/608/626
Anthony Robbins - Unleash the power within
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Community
=========
Catch-up with the latest questions being asked by the community:
https://www.trainingzone.co.uk/community/anyanswers/index.html
"Can anyone offer any advice about splitting the budget between
staff, team leaders and managers?" asks Frank McGoldrick.
https://www.trainingzone.co.uk/item/129908/728/608/626
Craig Mitchell needs help planning an icebreaker session for a
training course on how to deal with difficult people.
https://www.trainingzone.co.uk/item/129869/728/608/626
"Any suggestions on feedback models and frameworks that help
managers to provide systematic performance feedback?" asks
Norrie Silvestro.
https://www.trainingzone.co.uk/item/129826/728/608/626
Malcolm Rigley wants to hear from people who have used trainers
experienced in the area of new business start-ups.
https://www.trainingzone.co.uk/item/129804/728/608/626
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