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TrainingZONE Newswire #321 – Feature: When Coaching Fails – Seen Through the Eyes of a Client


TrainingZONE Newswire - Issue 321
23 August 2004

1. Feature: When Coaching Fails - Seen Through the Eyes of a Client
2. Part-Time Workers Miss Out on Training
3. Basic Skills in Decline
4. Getting the Skills Right for the new Breed of Call Centres
5. Tips to Get the Most out of Training

Editor's note
This week on TrainingZONE Dr Sabine Dembkowski and Fiona Eldridge
examine the findings a rare study into clients' reactions to

The feature focuses on some of the criticisms clients put forward
during the study and aims to turn them into positive action
points for coaches and the organisations that employ them.

Also in our news section this week, a new survey shows that part-
time workers and the over-50s are faring badly when it comes to
development at work. PTP Training and Marketing who conducted
the survey, warn that this lack of training is not only unfair to
employees but counter-productive to business.

To read more on this story and share your own experiences go to:
Follow the links below to read more.


Claire Savage

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News and features
Latest news and features:

Feature: When Coaching Fails - Seen Through the Eyes of a Client
Dr Sabine Dembkowski and Fiona Eldridge examine the lessons that
can be learned from a study into clients' reactions to executive

Part-Time Workers Miss Out on Training
This survey of training and HR managers shows that part-time and
job-sharers make up less than 10% of training delegates.

Getting the Skills Right for the New Breed of Call Centres
Jane Owen, UK sales director, Skillsarena looks at the changing
face of call centres and the training challenge that presents.

Case study: Developing young talent at Metro
How Metro Cash and Carry International have implemented a new
programme to develop and retain talent among its younger staff.

Tips to Get the Most out of Training
Celebrity motivator Pete Cohen's tips to help learners make the
most of their career development.

Anthony Robbins - Unleash the power within
If you do today exactly what you did yesterday then you can
expect tomorrow to be as disappointing as today was, or maybe
you could change your life forever. See Anthony Robbins live.
Click below for a special offer for TrainingZONE members:

Catch-up with the latest questions being asked by the community:

"Can anyone offer any advice about splitting the budget between
staff, team leaders and managers?" asks Frank McGoldrick.

Craig Mitchell needs help planning an icebreaker session for a
training course on how to deal with difficult people.

"Any suggestions on feedback models and frameworks that help
managers to provide systematic performance feedback?" asks
Norrie Silvestro.

Malcolm Rigley wants to hear from people who have used trainers
experienced in the area of new business start-ups.

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Copyright (c) 2004 Sift Group Ltd. All rights reserved.
May be reproduced in any medium for non-commercial purposes
as long as attribution is given.

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Tel:+44 (0)117 915 9600 Fax:+44 (0)117 915 9630 ISSN 1474-2225


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