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TrainingZONE Newswire #362 – Workflow learning in practice; The three elements of successful team development

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TrainingZONE Newswire - Issue 362
13 June 2005
https://www.trainingzone.co.uk
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*** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES ***
1. Feature: The Three Elements of Successful Team Development
2. Parkin Space: The Future of Learning
3. Feature: Make the Call
4. The Way I See It... Having a Laugh
5. 1000 Quotes: Wisdom
*** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES ***

Editor's note
=============
If you've read the theory behind workflow learning, don't miss
Godfrey Parkin's column this week. In "The Future of Learning",
Godfrey offers an insight into the fascinating example being set
by IBM. The US "True Blue" corporation, as he describes it, has
not only put workflow learning into practice, but is actively
setting about trying to get it to work in its clients' cultures
as well.
https://www.trainingzone.co.uk/item/142031/680/608/626

Regards

Claire Savage
Editor, TrainingZONE
mailto:[email protected]


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News and features
=================
To keep up to date with training news visit TrainingZONE
daily. This week's highlights:
https://www.trainingzone.co.uk/news/home.html

Feature: The Three Elements of Successful Team Development
------------------------------------------------------------
Joe España explains how effective team development involves a
process of getting the balance right between individual, unit
and the wider group.
https://www.trainingzone.co.uk/item/140451/680/608/626

Parkin Space: The Future of Learning
-------------------------------------
At a symposium of some of the "best and brightest training
minds" Godfrey Parkin finds himself impressed by the learning
methodologies used by the US military and IBM.
https://www.trainingzone.co.uk/item/142031/680/608/626

The Way I See It... Having a Laugh
---------------------------------
Joe Hoare makes the case for injecting some morale-boosting
humour into the workplace.
https://www.trainingzone.co.uk/item/141934/680/608/626


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1000 Great Quotations - Wisdom
--------------------------------
"Knowledge is proud that he has learned so much; Wisdom is
humble that he knows no more." Read more words of wisdom in this
month's selection of quotes.
https://www.trainingzone.co.uk/item/141929/680/608/626

Feature: Make the Call
------------------------
Most people at some point will face the onerous task of having
to make a cold call. Sales director Julia Green offers some tips
to help the call go smoothly.
https://www.trainingzone.co.uk/item/139886/680/608/626

UK Needs 'Work-Learn' Balance
--------------------------------
The TUC calls for employers to make time for training as a poll
shows workers cite commitments and stress as their main reasons
for not taking up training.
https://www.trainingzone.co.uk/item/141863/680/608/626

Demand for ICT Skills Rising
-----------------------------
Nearly one in ten employers feels that the skills of their ICT
staff do not meet the needs of the business, according to
research by e-skills.
https://www.trainingzone.co.uk/item/142004/680/608/626

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Community
=========
Resources: Customer Service Documents
-------------------------------------
An indispensable selection of materials, which includes:
Diagnostic questions around customer service
Customer service slideshows
Building Long-Term Customer Focus Handbook
Customer service training course
https://www.trainingzone.co.uk/doc/1497

Browse all documents in the TrainingZONE Library:
https://www.trainingzone.co.uk/ppv

Any Answers
-----------
Catch-up with the latest questions being asked by the
community:
https://www.trainingzone.co.uk/anyanswers/index.html

Jane Buckels is developing a team leader course and is looking
for fun and effective exercises for an interactive learning
session.
https://www.trainingzone.co.uk/item/142020/728/608/626

Carolyn Sinclair is managing the rollout of a Lifestyle
Management Initiative across her company and would like some
pointers.
https://www.trainingzone.co.uk/item/142040/728/608/626

Ruth Gobey has been asked to do a review of her organisation's
investment levels in training and would like some advice on how
to start.
https://www.trainingzone.co.uk/item/142063/728/608/626


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Copyright (c) 2005 Sift Group Ltd. All rights reserved.
May be reproduced in any medium for non-commercial purposes
as long as attribution is given.

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TrainingZONE, 100 Victoria Street, Bristol BS1 6HZ
Tel:+44 (0)117 915 3344 Fax:+44 (0)117 915 9630
https://www.trainingzone.co.uk ISSN 1474-2225
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