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TrainingZONE Newswire #362 – Workflow learning in practice; The three elements of successful team development


TrainingZONE Newswire - Issue 362
13 June 2005

1. Feature: The Three Elements of Successful Team Development
2. Parkin Space: The Future of Learning
3. Feature: Make the Call
4. The Way I See It... Having a Laugh
5. 1000 Quotes: Wisdom

Editor's note
If you've read the theory behind workflow learning, don't miss
Godfrey Parkin's column this week. In "The Future of Learning",
Godfrey offers an insight into the fascinating example being set
by IBM. The US "True Blue" corporation, as he describes it, has
not only put workflow learning into practice, but is actively
setting about trying to get it to work in its clients' cultures
as well.


Claire Savage
Editor, TrainingZONE
mailto:[email protected]

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News and features
To keep up to date with training news visit TrainingZONE
daily. This week's highlights:

Feature: The Three Elements of Successful Team Development
Joe España explains how effective team development involves a
process of getting the balance right between individual, unit
and the wider group.

Parkin Space: The Future of Learning
At a symposium of some of the "best and brightest training
minds" Godfrey Parkin finds himself impressed by the learning
methodologies used by the US military and IBM.

The Way I See It... Having a Laugh
Joe Hoare makes the case for injecting some morale-boosting
humour into the workplace.

10 Top Teambuilding Games
* Ten complete games with all the materials you need included
* Broad range of applications, effective learning outcomes
* Flexible, easy to run, saves you time
Click here to request further information

1000 Great Quotations - Wisdom
"Knowledge is proud that he has learned so much; Wisdom is
humble that he knows no more." Read more words of wisdom in this
month's selection of quotes.

Feature: Make the Call
Most people at some point will face the onerous task of having
to make a cold call. Sales director Julia Green offers some tips
to help the call go smoothly.

UK Needs 'Work-Learn' Balance
The TUC calls for employers to make time for training as a poll
shows workers cite commitments and stress as their main reasons
for not taking up training.

Demand for ICT Skills Rising
Nearly one in ten employers feels that the skills of their ICT
staff do not meet the needs of the business, according to
research by e-skills.

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Resources: Customer Service Documents
An indispensable selection of materials, which includes:
Diagnostic questions around customer service
Customer service slideshows
Building Long-Term Customer Focus Handbook
Customer service training course

Browse all documents in the TrainingZONE Library:

Any Answers
Catch-up with the latest questions being asked by the

Jane Buckels is developing a team leader course and is looking
for fun and effective exercises for an interactive learning

Carolyn Sinclair is managing the rollout of a Lifestyle
Management Initiative across her company and would like some

Ruth Gobey has been asked to do a review of her organisation's
investment levels in training and would like some advice on how
to start.

Do you want to network with other training professionals?
The British Learning Association is the cross sector independent
forum for advancing techniques and technologies in learning.
TrainingZONE members can enjoy all the benefits of membership
with an exclusive 20% discount. Click here for more info.

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May be reproduced in any medium for non-commercial purposes
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