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TrainingZONE Newswire - Issue 364
27 June 2005
https://www.trainingzone.co.uk
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*** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES ***
1. Feature: Motivating Teams
2. Parkin Space: Protect Their Privacy
3. The Way I See It... Team Reflection
4. Case Study: Customer Service Development at Norwich Union
5. The Brain Bath?! Interview Nightmares
*** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES ***
Editor's note
=============
There's food for thought this week on the delicate balance
between leadership and team performance. In "Motivating Teams"
Neil McCracken looks at how empathy can help leaders set
inspiring, and achievable goals. Elsewhere in "Team Refection"
Alastair Olby maintains that the challenges faced by teams are
often a mirror of management issues.
Click on the links below to read these articles and more.
Regards
Claire Savage
Editor, TrainingZONE
mailto:editor@trainingzone.co.uk
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News and features
=================
To keep up to date with training news visit TrainingZONE
daily. This week's highlights:
https://www.trainingzone.co.uk/news/home.html
Feature: Motivating Teams
--------------------------
Neil McCracken argues that when it comes to setting inspiring
team goals, the answer lies close to home.
https://www.trainingzone.co.uk/item/142315/680/608/626
Parkin Space: Protect Their Privacy
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Do you presume that data security is an issue for IT? Godfrey
Parkin recommends you think again.
https://www.trainingzone.co.uk/item/142558/680/608/626
The Way I See It... Team Reflection
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Are the issues faced by teams a reflection of their management?
Alastair Olby of Kaizen Training believes it is often the case.
https://www.trainingzone.co.uk/item/142245/680/608/626
Case Study: Customer Service Development at Norwich Union
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John Willmott, director of customer service at Norwich Union,
reveals how the insurer focuses on quality in customer contact.
https://www.trainingzone.co.uk/item/142151/680/608/626
Conquering the Final Frontier of Training
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There is one area of training that is almost guaranteed to have
a significant impact on the performance of an organisation but
surprisingly is largely ignored by training and development
departments.
Find Out More:
https://www.trainingzone.co.uk/adredirect/idc2.html
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The Brain Bath?! Interview Nightmares
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Whichever side of the desk it was, we've all been there. The
Brain team reveal their top 10 interview nightmares.
https://www.trainingzone.co.uk/item/142316/680/608/626
Organisations 'Get Behaviour They Deserve'
--------------------------------------------
Dysfunctional behaviour is the responsibility of the
organisation rather than the individual, according to the Work
Foundation.
https://www.trainingzone.co.uk/item/142387/680/608/626
Skills Council for Lifelong Learning Launched
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The new sector skills council for lifelong learning says it will
aim to help employers get the training they want.
https://www.trainingzone.co.uk/item/142429/680/608/626
Police Trainer Named Britain's Best Boss
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"Britain's Best Boss" Police Sergeant Iwan Owen exemplifies how
trust can motivate teams.
https://www.trainingzone.co.uk/item/142586/680/608/626
Two FREE articles to transform your communication skills
---------------------------------------------------------------
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spoken communication skills? Do you want to get your point
across more clearly, concisely and persuasively in meetings,
presentations and written documents? Learn how to deliver
memorable messages quickly, simply and effectively.
https://www.trainingzone.co.uk/adredirect/illumine2.html
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Community
=========
Resources: Customer Service Documents
-------------------------------------
An indispensable selection of materials, which includes:
* Diagnostic questions around customer service
* Customer service slideshows
* Building Long-Term Customer Focus Handbook
* Customer service training course
https://www.trainingzone.co.uk/doc/1497
Browse all documents in the TrainingZONE Library:
https://www.trainingzone.co.uk/ppv
Any Answers
-----------
Catch-up with the latest questions being asked by the
community:
https://www.trainingzone.co.uk/anyanswers/index.html
Lucy Valantine needs advice on how to get a team from "Forming"
to "Performing" in the quickest possible time.
https://www.trainingzone.co.uk/item/142588/728/608/626
Susan Broadhurst is writing a course on managing incentives and
is stuck for activities to use during the course.
https://www.trainingzone.co.uk/item/142562/728/608/626
Sudarshan Eera needs help to develop interactive activities,
role plays etc for sessions on mentoring.
https://www.trainingzone.co.uk/item/142531/728/608/626
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https://www.trainingzone.co.uk ISSN 1474-2225
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