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TrainingZONE Newswire #364 – Motivating Teams


TrainingZONE Newswire - Issue 364
27 June 2005

1. Feature: Motivating Teams
2. Parkin Space: Protect Their Privacy
3. The Way I See It... Team Reflection
4. Case Study: Customer Service Development at Norwich Union
5. The Brain Bath?! Interview Nightmares

Editor's note
There's food for thought this week on the delicate balance
between leadership and team performance. In "Motivating Teams"
Neil McCracken looks at how empathy can help leaders set
inspiring, and achievable goals. Elsewhere in "Team Refection"
Alastair Olby maintains that the challenges faced by teams are
often a mirror of management issues.

Click on the links below to read these articles and more.


Claire Savage
Editor, TrainingZONE
mailto:[email protected]

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News and features
To keep up to date with training news visit TrainingZONE
daily. This week's highlights:

Feature: Motivating Teams
Neil McCracken argues that when it comes to setting inspiring
team goals, the answer lies close to home.

Parkin Space: Protect Their Privacy
Do you presume that data security is an issue for IT? Godfrey
Parkin recommends you think again.

The Way I See It... Team Reflection
Are the issues faced by teams a reflection of their management?
Alastair Olby of Kaizen Training believes it is often the case.

Case Study: Customer Service Development at Norwich Union
John Willmott, director of customer service at Norwich Union,
reveals how the insurer focuses on quality in customer contact.

Conquering the Final Frontier of Training
There is one area of training that is almost guaranteed to have
a significant impact on the performance of an organisation but
surprisingly is largely ignored by training and development
Find Out More:

The Brain Bath?! Interview Nightmares
Whichever side of the desk it was, we've all been there. The
Brain team reveal their top 10 interview nightmares.

Organisations 'Get Behaviour They Deserve'
Dysfunctional behaviour is the responsibility of the
organisation rather than the individual, according to the Work

Skills Council for Lifelong Learning Launched
The new sector skills council for lifelong learning says it will
aim to help employers get the training they want.

Police Trainer Named Britain's Best Boss
"Britain's Best Boss" Police Sergeant Iwan Owen exemplifies how
trust can motivate teams.

Two FREE articles to transform your communication skills
Would you like to dramatically improve both your written and
spoken communication skills? Do you want to get your point
across more clearly, concisely and persuasively in meetings,
presentations and written documents? Learn how to deliver
memorable messages quickly, simply and effectively.

Resources: Customer Service Documents
An indispensable selection of materials, which includes:
* Diagnostic questions around customer service
* Customer service slideshows
* Building Long-Term Customer Focus Handbook
* Customer service training course

Browse all documents in the TrainingZONE Library:

Any Answers
Catch-up with the latest questions being asked by the

Lucy Valantine needs advice on how to get a team from "Forming"
to "Performing" in the quickest possible time.

Susan Broadhurst is writing a course on managing incentives and
is stuck for activities to use during the course.

Sudarshan Eera needs help to develop interactive activities,
role plays etc for sessions on mentoring.

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Copyright (c) 2005 Sift Group Ltd. All rights reserved.
May be reproduced in any medium for non-commercial purposes
as long as attribution is given.

TrainingZONE, 100 Victoria Street, Bristol BS1 6HZ
Tel:+44 (0)117 915 3344 Fax:+44 (0)117 915 9630 ISSN 1474-2225


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