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TrainingZONE Newswire #365 – Public Sector Training – What Staff Really Think


TrainingZONE Newswire - Issue 365
4 July 2005

1. Feature: Public Sector Training - What Staff Really Think
2. The Way I See It... Understanding Their Motivation
3. Case Study: E-Learning at M&G
4. 1000 Great Quotations - Work
5. CMI Survey Highlights Need for Management Development

Editor's note
There's a fascinating insight into how workers in the public
sector feel about their development this week. Based on a survey
of over 1,700 public sector workers, Public Sector Training -
What Staff Really Think it reveals a dedicated and motivated
group of people. More than half develop their own skills outside
of work and the majority are keen for more training
opportunities. We'd love to hear your feedback on this article,
simply click on "add comment" at the end of the feature.


Claire Savage
Editor, TrainingZONE
mailto:[email protected]

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News and features
To keep up to date with training news visit TrainingZONE
daily. This week's highlights:

Feature: Public Sector Training - What Staff Really Think
Analysis of a survey of 1,700 public sector workers on their
development opportunities and needs.

The Way I See It... Understanding Their Motivation
Kevin McLaren argues that organisations can learn lessons from
sport and the armed forces about team motivation.

1000 Great Quotations for Business, Management & Training - Work
"Find out what you like doing best and get someone to pay you
for doing it." Quotes on the theme of work.

Case Study: E-Learning at M&G
Fund manager M&G has turned to e-learning and blended learning
for much of its "must have" training.

Conquering the Final Frontier of Training
There is one area of training that is almost guaranteed to have
a significant impact on the performance of an organisation but
surprisingly is largely ignored by training and development
Find Out More

CMI Survey Highlights Need for Management Development
Management skills shortages mean recruitment problems for half
of organisations.

Employers Should Invest More in Recruitment - CIPD
Employers need to invest in selection and induction to help
manage staff turnover, according to the CIPD.

Top IT Training Companies Revealed
QA came top, but find out who else made it into the poll of
highest earning UK IT training companies.

Mentors to Help Young Back on Track
Can workplace mentors help young people keep to the straight
and narrow? The government believes so.

Resources: Customer Service Documents
An indispensable selection of materials, which includes:
Diagnostic questions around customer service
Customer service slideshows
Building Long-Term Customer Focus Handbook
Customer service training course

Browse all documents in the TrainingZONE Library:

Any Answers
Catch-up with the latest questions being asked by the

Andy Tattersall wants advice on effective and meaningful long-
term evaluation.

Damian Burcher is looking for exercises on key account

Neil Wilkins is looking for ideas about interactive exercises on
the subject of customer diversity.

FREE Mind Mapping Software Trial
Plan, deliver and enliven training (and much, more) with Mind
Mapping software selected by Buzan's preferred corporate and
public sector training provider. Click here for your FREE trial
download of Mind Mapping software. STOP PRESS -15% discount
until end of August 2005

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Copyright (c) 2005 Sift Group Ltd. All rights reserved.
May be reproduced in any medium for non-commercial purposes
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Tel:+44 (0)117 915 3344 Fax:+44 (0)117 915 9630 ISSN 1474-2225


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