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TrainingZONE Newswire - Issue 365
4 July 2005
https://www.trainingzone.co.uk
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*** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES ***
1. Feature: Public Sector Training - What Staff Really Think
2. The Way I See It... Understanding Their Motivation
3. Case Study: E-Learning at M&G
4. 1000 Great Quotations - Work
5. CMI Survey Highlights Need for Management Development
*** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES ***
Editor's note
=============
There's a fascinating insight into how workers in the public
sector feel about their development this week. Based on a survey
of over 1,700 public sector workers, Public Sector Training -
What Staff Really Think it reveals a dedicated and motivated
group of people. More than half develop their own skills outside
of work and the majority are keen for more training
opportunities. We'd love to hear your feedback on this article,
simply click on "add comment" at the end of the feature.
https://www.trainingzone.co.uk/item/142054/680/608/626
Regards
Claire Savage
Editor, TrainingZONE
mailto:[email protected]
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News and features
=================
To keep up to date with training news visit TrainingZONE
daily. This week's highlights:
https://www.trainingzone.co.uk/news/home.html
Feature: Public Sector Training - What Staff Really Think
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Analysis of a survey of 1,700 public sector workers on their
development opportunities and needs.
https://www.trainingzone.co.uk/item/142054/680/608/626
The Way I See It... Understanding Their Motivation
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Kevin McLaren argues that organisations can learn lessons from
sport and the armed forces about team motivation.
https://www.trainingzone.co.uk/item/142612/680/608/626
1000 Great Quotations for Business, Management & Training - Work
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"Find out what you like doing best and get someone to pay you
for doing it." Quotes on the theme of work.
https://www.trainingzone.co.uk/item/142745/680/608/626
Case Study: E-Learning at M&G
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Fund manager M&G has turned to e-learning and blended learning
for much of its "must have" training.
https://www.trainingzone.co.uk/item/142678/680/608/626
Conquering the Final Frontier of Training
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There is one area of training that is almost guaranteed to have
a significant impact on the performance of an organisation but
surprisingly is largely ignored by training and development
departments.
Find Out More
https://www.trainingzone.co.uk/adredirect/idc.html
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CMI Survey Highlights Need for Management Development
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Management skills shortages mean recruitment problems for half
of organisations.
https://www.trainingzone.co.uk/item/142726/680/608/626
Employers Should Invest More in Recruitment - CIPD
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Employers need to invest in selection and induction to help
manage staff turnover, according to the CIPD.
https://www.trainingzone.co.uk/item/142637/680/608/626
Top IT Training Companies Revealed
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QA came top, but find out who else made it into the poll of
highest earning UK IT training companies.
https://www.trainingzone.co.uk/item/142881/680/608/626
Mentors to Help Young Back on Track
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Can workplace mentors help young people keep to the straight
and narrow? The government believes so.
https://www.trainingzone.co.uk/item/142757/680/608/626
Community
=========
Resources: Customer Service Documents
-------------------------------------
An indispensable selection of materials, which includes:
Diagnostic questions around customer service
Customer service slideshows
Building Long-Term Customer Focus Handbook
Customer service training course
https://www.trainingzone.co.uk/doc/1497
Browse all documents in the TrainingZONE Library:
https://www.trainingzone.co.uk/ppv
Any Answers
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Catch-up with the latest questions being asked by the
community:
https://www.trainingzone.co.uk/anyanswers/index.html
Andy Tattersall wants advice on effective and meaningful long-
term evaluation.
https://www.trainingzone.co.uk/item/142805/728/608/626
Damian Burcher is looking for exercises on key account
management.
https://www.trainingzone.co.uk/item/142663/728/608/626
Neil Wilkins is looking for ideas about interactive exercises on
the subject of customer diversity.
https://www.trainingzone.co.uk/item/142736/728/608/626
FREE Mind Mapping Software Trial
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download of Mind Mapping software. STOP PRESS -15% discount
until end of August 2005
https://www.trainingzone.co.uk/adredirect/illumine3.html
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