==============================================================
TrainingZONE Newswire - Issue 366
11 July 2005
https://www.trainingzone.co.uk
==============================================================
*** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES ***
1. Feature: Three Levels of Trainer Development
2. The Way I See It... What's So Clever About SMART Goals
3. Parkin Space: Evaluating the Evaluation Methods
4. Case Study: Careconnect Learning in the NHS
5. LSC Holds Skills Summit
*** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES ***
Editor's note
=============
What's your understanding of SMART goals? Does "S" stand for
specific, simple, sensible or significant? And "M", does that
mean measurable, meaningful or motivational? It seems that while
SMART has become the ubiquitous term for objective setting,
there is no standard understanding for what the acronym stands
for. This week John Driscoll recommends we all take a SHABBY
approach to goals.
https://www.trainingzone.co.uk/item/142464/680/608/626
Elsewhere, to help trainers and their managers through the
career development minefield, Duncan Miles plots out a three-
step approach to professional progress.
Regards
Claire Savage
Editor, TrainingZONE
mailto:editor@trainingzone.co.uk
Free Demo CD
/---------------------------------------------------------------
Questionmark's complimentary CD includes white papers, case
studies and presentations that will help you use assessments
effectively. You'll also get sample tests and a free 30-day copy
of Questionmark Perception testing and assessment software.
Perception makes it easy to author, deliver and manage online
assessments. Click for more information:
https://www.trainingzone.co.uk/adredirect/questionmark14.html
---------------------------------------------------------------/
News and features
=================
To keep up to date with training news visit TrainingZONE
daily. This week's highlights:
https://www.trainingzone.co.uk/news/home.html
Feature: Three Levels of Trainer Development
---------------------------------------------
Drawing on his experience head up training in a government
department, Duncan Miles outlines this three-step approach to
trainer development.
https://www.trainingzone.co.uk/item/142132/680/608/626
The Way I See It... What's So Clever About SMART Goals?
------------------------------------------------------
With the SMART acronym seemingly meaning different things to
different people, is it time we all tried SHABBY instead?
https://www.trainingzone.co.uk/item/142464/680/608/626
Parkin Space: Get a Strategy
---------------------------
Ever heard of a learning evaluation bible? Godfrey Parkin
explains why it could be the answer to every training managers
prayers.
https://www.trainingzone.co.uk/item/143012/680/608/626
Case Study: Careconnect Learning in the NHS
---------------------------------------------
Careconnect tutor Kathleen Miller offers an insight into how the
NHS is helping its low-skilled workers get back to learning.
https://www.trainingzone.co.uk/item/142232/680/608/626
LSC Holds Skills Summit
-------------------------
Backed by Oracle and with government and industry input, this
summit will address the UK's skills shortfall.
https://www.trainingzone.co.uk/item/142937/680/608/626
UK's First Leadership Degree
------------------------------
A blended learning course designed for Barclays is set to become
the first accredited leadership degree course in the UK.
https://www.trainingzone.co.uk/item/143097/680/608/626
Dress Down Friday "Boosts Productivity"
-----------------------------------------
Seven in ten employers believe that dress down days improve
staff performance.
https://www.trainingzone.co.uk/item/143072/680/608/626
Telephone skills training that hits all the right buttons!
/---------------------------------------------------------------
Video and text-based training products that provide key
telephone skills for everyone, and particularly those who are
full-time telephone operators.
MULTI-BUY SAVINGS! 10%OFF when you buy any two products from
this offer during July 2005. Click here for more details
https://www.trainingzone.co.uk/adredirect/fenman2.html
---------------------------------------------------------------/
Community
=========
Resources: Customer Service Documents
-------------------------------------
An indispensable selection of materials, which includes:
Diagnostic questions around customer service
Customer service slideshows
Building Long-Term Customer Focus Handbook
Customer service training course
https://www.trainingzone.co.uk/doc/1497
Browse all documents in the TrainingZONE Library:
https://www.trainingzone.co.uk/ppv
Any Answers
-----------
Catch-up with the latest questions being asked by the
community:
https://www.trainingzone.co.uk/anyanswers/index.html
Sandie Donnelly needs some fresh thinking on how to open staff
meetings.
https://www.trainingzone.co.uk/item/142989/728/608/626
Caroline Shenton would like to hear your recommendations for
train the trainer courses.
https://www.trainingzone.co.uk/item/142997/728/608/626
George Edwards is struggling to understand why people would not
want to be a manager. Any ideas?
https://www.trainingzone.co.uk/item/142940/728/608/626
TrainingZONE Insider
====================
If you don't subscribe to the Insider you are missing out
on a shortcut to the best tips, advice and peer support
you'll find online for training and HRD professionals. You
could also be missing out on the latest jobs, courses, events,
reviews and career advice posted on TrainingZONE. To get the
inside track to the weekly highlights from the TrainingZONE
community select "my newswires" at:
https://www.trainingzone.co.uk/mytrainingzone/index.html
Subscription Information
========================
TrainingZONE publishes a range of regular newswires,
including:
- TrainingZONE Newswire
- The Insider
The TrainingZONE newswire is now available in text or
html. To change the way you receive this newswire or to
subscribe to newswires, select 'my newswires and alerts' at:
https://www.trainingzone.co.uk/mytrainingzone/index.html
To unsubscribe to newswires, go to:
https://www.trainingzone.co.uk/unsubscribe
Unsubscribing can currently take up to 14 days to process.
Copyright (c) 2005 Sift Group Ltd. All rights reserved.
May be reproduced in any medium for non-commercial purposes
as long as attribution is given.
=========================================================
TrainingZONE, 100 Victoria Street, Bristol BS1 6HZ
Tel:+44 (0)117 915 3344 Fax:+44 (0)117 915 9630
https://www.trainingzone.co.uk ISSN 1474-2225
=========================================================
