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TrainingZONE Newswire - Issue 367
18 July 2005
https://www.trainingzone.co.uk
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*** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES ***
1. Feature: Peer-to-Peer Coaching
2. Skills Summit 2005: Putting Skills on the Business Agenda
3. The Way I See It... The Motivational Customer
4. Parkin Space: The Learning Object Paradox
5. The Big Idea: Perception Mapping
*** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES ***
Editor's note
=============
Making the keynote speech at Skills Summit 2005, Oracle VP for
UK, Ireland and South Africa Ian Smith outlined how staff
development is crucial to the success of his organisation.
Looking at development from an individual, organisational, UK
and global level, he warned that businesses must develop their
staff to keep a competitive edge.
Read Smith's thoughts on development and the skills challenge
facing the UK, in his own words:
https://www.trainingzone.co.uk/item/143324/680/608/626
Regards
Claire Savage
Editor, TrainingZONE
mailto:editor@trainingzone.co.uk
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News and features
=================
To keep up to date with training news visit TrainingZONE
daily. This week's highlights:
https://www.trainingzone.co.uk/news/home.html
Feature: Peer-to-Peer Coaching
-------------------------------
Gareth Chick explores the benefits of peer-to-peer coaching
groups for executive development.
https://www.trainingzone.co.uk/item/143276/680/608/626
Skills Summit 2005: Putting Skills onto the Business Agenda
------------------------------------------------------------
Senior VP & MD for Oracle UK, Ireland and South Africa Ian Smith
on the importance for business to invest in staff development.
https://www.trainingzone.co.uk/item/143324/680/608/626
The Way I See It... The Motivational Customer
-----------------------------------------------
Sophie Ejsmond explains how customers can be the key to boosting
team motivation levels.
https://www.trainingzone.co.uk/item/142662/680/608/626
Parkin Space: The Learning Object Paradox
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In theory learning objects are easily reusable, Godfrey Parkin
explores why in practice this does not always hold true.
https://www.trainingzone.co.uk/item/143239/680/608/626
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The Big Idea: Perception Mapping
----------------------------------
Brian Campbell describes how a perception map can shed a fresh
light on problems and issues.
https://www.trainingzone.co.uk/item/143133/680/608/626
UK's Undervalues Vocational Skills
-------------------------------------
The UK is placing less importance on vocational skills than
other European countries.
https://www.trainingzone.co.uk/item/143283/680/608/626
Kelly Calls on Europe to Meet C21st Skills Challenge
------------------------------------------------------
Education and Skills Minister Ruth Kelly calls for skills
investment to make the EU a knowledge-driven economy.
https://www.trainingzone.co.uk/item/143234/680/608/626
More Workers Learning Through Unions
-------------------------------------
The number of people using their unions to access training at
work has risen by 9% in the last 12 months.
https://www.trainingzone.co.uk/item/143301/680/608/626
Community
=========
Resources: Customer Service Documents
-------------------------------------
An indispensable selection of materials, which includes:
Diagnostic questions around customer service
Customer service slideshows
Building Long-Term Customer Focus Handbook
Customer service training course
https://www.trainingzone.co.uk/doc/1497
Browse all documents in the TrainingZONE Library:
https://www.trainingzone.co.uk/ppv
Any Answers
-----------
Catch-up with the latest questions being asked by the
community:
https://www.trainingzone.co.uk/anyanswers/index.html
Have you developed 'service definition' documents for use with
training consultants? Gwen Turpin would like to hear about it.
https://www.trainingzone.co.uk/item/143313/728/608/626
Joanne Hord is looking for fun exercises to help develop staff
skills in negotiation, questioning and objection handling.
https://www.trainingzone.co.uk/item/143260/728/608/626
How do you guide staff through the transition from team member
to team leader? Julie Mullen needs some tips.
https://www.trainingzone.co.uk/item/143241/728/608/626
Jobs
----
Management Trainer - 30,000 - 50,000, London
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