The ISO 9000:2000 Transition Tool
An interactive project management tool to monitor and prioritise your transition to ISO 9000:2000.
The ISO 9000:2000 Transition Workbook
Using the same format as the Transition Tool, this workbook can be used in conjunction with the Tool, for data gathering or as a standalone product for smaller companies
The Template Quality Manual
The Certification Bodies will require you to produce a Quality Manual. Our solution to this is to provide a template which is a detailed framework, but allows customisation to suit your business. It guides you through the production of the Quality Manual, highlighting mandatory requirements and prompting for the requirement information, where necessary. It meets all the requirements of the certification bodies, is easy to review but, more than that, is unique to your business.
Elearning Courses
To support our range of Transition Products, we have developed 2 awareness elearning courses:
ISO 9000:2000 Awareness Course
The new Standard requires that people have an understanding of their customers' requirements and that employees have an understanding of the importance of their jobs, this hour-long, interactive e-learning course will take you through the implications of these changes.
This solution will help you because it provides an interactive Awareness Course which can be run at any time, any place and an explanation, in plain language, of the new requirements that have to be met. click here for a demonstration
How to Measure Customer Satisfaction
This one-hour awareness course gives an understanding of how to implement customer satisfaction monitoring, analyse the results and, most importantly, use those results to continually improve your business.
It contains 7 parts, each covering a major area of Customer Satisfaction Monitoring (CSM). It is designed to meet all levels of people interested in CSM from the "new to CSM" through to experienced quality personnel. click here for a demonstration
