Earlier this year I asked my colleagues at Optimum to give us their opinions on the significant factors currently influencing user training solutions. Below are a selection of just some of the ones mentioned, as well as some input of my own observations.
The 'learner led' approach: We talk a lot about 'technology led' or 'instructor led' training, but in order for user adoption of systems to be achieved, we need to engage users early on and take the time to understand their learning preferences, the content they need to know and the wider context of their role and responsibilities. Learners are able to take control of their training experience through eLearning, mobile learning and video tutorials, but any learning medium should incorporate a 'learner led' approach.
Cloud computing: The biggest attractions of SaaS for both SMEs and large enterprises are hugely reduced up-front costs, lower commitment contracts and a 'pay as you use' billing process. However, for the latter benefit to be realised, it is important that all end-users can confidently use systems, meaning they complete processes in a time-efficient manner. Whether you choose to opt for a private, shared service, public or hybrid cloud option, it is important that the nature of the managed service contract is taken into consideration before user training solutions are developed. Find out more about how SaaS affects your user training programme.
HR and CRM systems: Although the adoption of ERP systems will continue to increase throughout 2012, HR and CRM systems are going to have significant growth - something which we've really notice at Optimum as our trainers continue to be support HR, Payroll and Talent Management system implementations. Last year, Gartner published survey results which revealed that more of the respondents were planning to invest in their CRM system (42%) than their ERP systems (36%), so it's certainly worth watching how these systems evolve and in what capacity they are used over the next couple of years.
Change management: Many of the project teams that we work with during system implementations are increasingly aware of the importance of getting the balance right between effective system functionality and change management communications. IT systems are no longer being deployed in isolation; a system change gives organisations the opportunity to also look at how they've been working for the past few years, where the areas of improvement should be and the impact that new processes will have upon the company culture. Developing relevant, positive messages to each role group about the impact of a new or upgraded system helps to ensure that everyone realises the benefits.
To find out more about Optimum and our user training solutions visit www.optimum.co.uk
